Overview
Front is a shared inbox and customer communication platform that lets support and sales teams manage email, chat and social messages collaboratively with internal comments and assignment rules.
HelloGrowthCRM does not have a native Front connector yet — it is on the helpdesk / customer success list of planned integrations. That does not mean the two cannot work together today.
Front offers a public REST API and webhook rules for message and conversation events, so a team can route those to a HelloGrowthCRM inbound webhook, or connect the platforms through Zapier, Make or n8n.
What a Front link would do
- A new email thread assigned in Front to a sales rep creates a lead if the sender is not already a known contact.
- A Front conversation marked as resolved logs an activity-timeline entry summarising the thread outcome on the linked contact.
- A Front message tagged as urgent creates a task for the assigned teammate with a due time carried over.
How to connect Front today
Front offers a public REST API and webhook rules for message and conversation events, so a team can route those to a HelloGrowthCRM inbound webhook, or connect the platforms through Zapier, Make or n8n.
Best practices
- Start with the one Front event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for Front records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the Front connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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