Overview

Dialpad is an AI-powered business phone and contact centre platform offering calling, messaging and automatic call transcription for sales and support teams at small and mid-size companies.

HelloGrowthCRM does not have a native Dialpad connector yet — it is on the sales engagement / dialer list of planned integrations. That does not mean the two cannot work together today.

Dialpad offers a REST API and webhook events for call activity, so a team can route call and transcript data to a HelloGrowthCRM inbound webhook, or connect it through Zapier, Make or n8n.

What a Dialpad link would do

A Dialpad call transcript flagging a buying signal creates a task for the rep to follow up while the context is fresh.
An inbound Dialpad call from an unrecognised number creates a lead with the call summary logged on the timeline.
A Dialpad call marked as a missed call from an existing contact creates a task for a same-day callback.

How to connect Dialpad today

Dialpad offers a REST API and webhook events for call activity, so a team can route call and transcript data to a HelloGrowthCRM inbound webhook, or connect it through Zapier, Make or n8n.

Best practices

Start with the one Dialpad event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
Pick one matching key for Dialpad records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
Name an owner for the Dialpad connection: whoever set up the webhook or Zap should also be the person who notices when it stops.

FAQ

Governance

Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.

8x8

Creates a planned 8x8 integration page for HelloGrowthCRM so teams can discover Cloud telephony workflows in the public integrations directory.

Planned