AI CRM suite
Compared product
Birdeye Alternative: HelloGrowthCRM vs Birdeye
Last verified against Birdeye's own pricing and product pages.
Quick answer
Is HelloGrowthCRM a good Birdeye alternative?
- AI lead scoring included in Growth
- Built-in dialer and a team inbox for email, SMS and chat
- One published price instead of stacked feature tiers
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
US service businesses and sales teams that quote, propose and follow up before a sale closes, want every lead on a pipeline with a value and an owner, and want calling, messaging, AI and invoicing in one CRM with a published per-user price.
Multi-location businesses and healthcare or dental practices whose main job is reputation and local visibility: collecting and answering reviews, keeping listings correct on Google, Apple, Yelp and Bing, publishing social posts per location, and answering patient calls with AI.
How to evaluate Birdeye against a full CRM
Birdeye is a reputation and customer experience platform for multi-location businesses. Its products page and 2026 navigation group the platform into AI coworkers: reviews and review generation, Listings AI, Social AI, surveys and ticketing, webchat and an inbox that combines text, email, Facebook, Instagram, Google messaging and voicemail, plus Payments and the Myna voice agent for healthcare and dental practices. The goal is to be found, chosen and reviewed in every local market a brand operates in.
HelloGrowthCRM is a sales and service CRM. The team inbox, browser dialer with call recording, website chat widget, forms and AI voice agent bring leads in; the CRM then tracks each one as a deal with a value on a pipeline you configure, forecasts the pipeline, and produces quotes, proposals and invoices. Task boards organise the work behind each deal, and a helpdesk, NPS surveys and review requests carry the relationship after the sale.
The table above shows both columns as they stand on 2026-10-28. "Included (Growth plan)" means the capability is part of HelloGrowthCRM's Growth plan. "Via integration" means HelloGrowthCRM delivers it through a provider you connect, as with SMS and card payments. "Coming soon" marks a HelloGrowthCRM capability that is planned but not yet shipped. "Not listed" means Birdeye's own product pages do not list the capability; Birdeye has not said it lacks it, and the source link shows the page that was checked.
To choose, write down where your last twenty lost customers went cold. If they never found you, or chose a competitor with better reviews, Birdeye addresses that. If they enquired, got a reply, and then received no quote or follow-up, the gap is in sales execution, and a CRM with pipelines, sequences and task boards closes it.
What HelloGrowthCRM includes for teams comparing Birdeye
Included in Growth. Each card says what the feature does not do yet.
Power dialer
Dialing sessions that call down a list, with recording and the call outcome logged on the lead.
Limit: Parallel (multi-line) dialing is not offered.
AI voice agents
AI agents that place and answer calls and run scheduled call campaigns, with results on the lead.
Limit: Voice and language coverage varies; test your accent and language on a call first.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
Customer portal
A passwordless portal where customers pay invoices, accept quotes, raise tickets and see bookings.
Limit: There is no vendor or supplier portal.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
Pricing: HelloGrowthCRM vs Birdeye
Birdeye sells on quote: its products are priced through a sales conversation, and its Payments product does not publish its plan or fees. HelloGrowthCRM publishes one price: $12 per user per month, or $10 per user per month on annual billing, on the Growth plan. The two bills are shaped differently. Birdeye's depends on which products you take (reviews, listings, social, inbox, payments, AI coworkers). HelloGrowthCRM's grows with the number of people using the CRM, and SMS and card payments run through providers you connect (Twilio, Stripe and other gateways), whose usage fees sit on those accounts. Get a written Birdeye quote for the products you need, price the same team on HelloGrowthCRM plus your texting and payment fees, and decide whether you are buying reputation management or a CRM; for many businesses the honest answer is that they need some of each.
Why teams look past Birdeye
Businesses look beyond Birdeye when the conversation needs to become a sale.
Birdeye's product pages list reviews, listings, social, surveys, webchat, inbox, payments and AI coworkers, but no pipeline, deal board, quote or proposal module. A team that quotes jobs or sells services over several conversations ends up tracking deals elsewhere. HelloGrowthCRM puts deals with values on configurable pipelines, forecasts them, and turns them into quotes, proposals and invoices.
The second reason is pricing visibility. Birdeye is sold on quote. HelloGrowthCRM lists one per-user price, which suits a single-location business with a growing sales team.
The third is sales execution: a browser dialer with call recording, follow-up reminders and sequences, and task boards for the team sit in the same record as the inbox conversation, so nothing depends on copying details from one tool to another.
Full capability comparison
53 capabilities in 13 groups. Open a group to see every row.
Support and customer success (3)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Review requests | Coming soon | Included |
| Support ticketing | Included (Growth plan) | Included |
| NPS surveys | Not available | Included |
Marketing (2)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Local SEO and business listings | Included (Growth plan) | Included |
| Email marketing campaigns | Included (Growth plan) | Included |
Calling and messaging (9)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Shared team inbox | Included (Growth plan) | Included |
| Two-way SMS | Via integration | Included |
| Bulk SMS | Included (Growth plan) | Included |
| Website live chat | Included (Growth plan) | Included |
| Facebook Messenger inbox | Included (Growth plan) | Included |
| Instagram DM and comment inbox | Via integration | Included |
| Social media publishing | Via integration | Included |
| Email templates | Included (Growth plan) | Included |
| Email open and click tracking | Coming soon | Included |
Quotes, invoices and payments (7)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Payment links | Via integration | Included |
| Online card payments | Via integration | Included |
| Invoicing | Included (Growth plan) | Limited |
| Overdue payment reminders | Included (Growth plan) | Limited |
| QuickBooks Online sync | Via integration | Via integration |
| Quotes | Included (Growth plan) | Not listed |
| Proposals | Included (Growth plan) | Not listed |
AI (6)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| AI inbound call answering | Included (Growth plan) | Included |
| AI call campaigns | Included (Growth plan) | Included |
| AI inbox autopilot | Included (Growth plan) | Limited |
| Multiple prebuilt AI agents | Included (Growth plan) | Included |
| AI answers from a knowledge base | Included (Growth plan) | Included |
| AI email and message drafting | Included (Growth plan) | Included |
Lead capture (2)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Embeddable web lead form | Included (Growth plan) | Limited |
| Landing page builder | Included (Growth plan) | Limited |
Records and pipeline (6)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Included |
| Custom fields | Included (Growth plan) | Included |
| Tags and labels | Included (Growth plan) | Included |
| CSV and Excel import | Included (Growth plan) | Included |
| Lead assignment and routing rules | Included (Growth plan) | Limited |
| Customizable pipeline stages | Included (Growth plan) | Not listed |
Sales execution (4)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Multiple pipelines | Included (Growth plan) | Not listed |
| Kanban deal board | Included (Growth plan) | Not listed |
| Pipeline forecasting | Included (Growth plan) | Not listed |
| Meeting booking pages | Included (Growth plan) | Limited |
Automation (5)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Limited |
| Cadences and sequences | Included (Growth plan) | Limited |
| Automatic follow-up reminders | Included (Growth plan) | Limited |
| Public REST API | Included (Growth plan) | Included |
| Zapier | Via integration | Via integration |
Tasks and operations (1)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Task boards (kanban) | Included (Growth plan) | Not listed |
Reporting (3)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Standard dashboards | Included (Growth plan) | Included |
| Report builder | Included (Growth plan) | Limited |
| Scheduled and emailed reports | Coming soon | Included |
Security and admin (4)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Roles and permissions | Included (Growth plan) | Included |
| Single sign-on (SAML/OIDC) | Included (Growth plan) | Included |
| SOC 2 certification | Included (Growth plan) | Included |
| HIPAA compliance | Not available | Included |
Mobile (1)
| Capability | HelloGrowthCRM | Birdeye |
|---|---|---|
| Native iOS and Android apps | Included (Growth plan) | Included |
Sources for the Birdeye column (53)
Each Birdeye cell is checked against Birdeye's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date. “Not listed” means Birdeye's own product or pricing pages do not list the capability; it is not a statement from Birdeye.
- Review requests: birdeye.com/reviews/ · checked 2026-10-28
- Local SEO and business listings: birdeye.com/listings/ · checked 2026-10-28
- Shared team inbox: support.birdeye.com/en/articles/12653044-types-of-messages-within-birdeye-inbox · checked 2026-10-28
- Two-way SMS: support.birdeye.com/en/articles/12654763-why-do-i-need-to-register-my-business-to-send-text-messages · checked 2026-10-28
- Bulk SMS: birdeye.com/mass-texting/ · checked 2026-10-28
- Website live chat: birdeye.com/webchat/ · checked 2026-10-28
- Facebook Messenger inbox: support.birdeye.com/en/articles/12653417-how-to-manage-facebook-messenger-conversations-within-birdeye · checked 2026-10-28
- Instagram DM and comment inbox: support.birdeye.com/en/articles/12654009-how-to-integrate-instagram-accounts-with-birdeye · checked 2026-10-28
- Social media publishing: birdeye.com/social-media-management-software/ · checked 2026-10-28
- Payment links: birdeye.com/payments/ · checked 2026-10-28
- Online card payments: birdeye.com/payments/ · checked 2026-10-28
- Invoicing: birdeye.com/payments/ · checked 2026-10-28
- Overdue payment reminders: birdeye.com/payments/ · checked 2026-10-28
- QuickBooks Online sync: support.birdeye.com/en/articles/12653678-integrating-birdeye-with-quickbooks-online · checked 2026-10-28
- AI inbound call answering: birdeye.com/press/birdeye-unveils-myna-the-ai-coworker-that-books-more-patients-into-care/ · checked 2026-10-28
- AI call campaigns: birdeye.com/press/birdeye-unveils-myna-the-ai-coworker-that-books-more-patients-into-care/ · checked 2026-10-28
- AI inbox autopilot: support.birdeye.com/en/articles/12829199-how-to-set-up-and-use-the-lead-generation-agent · checked 2026-10-28
- Multiple prebuilt AI agents: birdeye.com/products/ · checked 2026-10-28
- AI answers from a knowledge base: support.birdeye.com/en/articles/12829199-how-to-set-up-and-use-the-lead-generation-agent · checked 2026-10-28
- AI email and message drafting: birdeye.com/messaging/ · checked 2026-10-28
- Email marketing campaigns: birdeye.com/marketing-automation-software/ · checked 2026-10-28
- Email templates: support.birdeye.com/en/articles/12653986-how-do-i-create-and-use-birdeye-inbox-templates · checked 2026-10-28
- Email open and click tracking: birdeye.com/marketing-automation-software/ · checked 2026-10-28
- Embeddable web lead form: support.birdeye.com/en/articles/12654125-how-can-i-get-leads-through-the-contact-us-form-within-birdeye · checked 2026-10-28
- Landing page builder: birdeye.com/pages/ · checked 2026-10-28
- Contact and lead records: support.birdeye.com/en/articles/12653917-how-do-i-manage-contacts-added-to-my-birdeye-account · checked 2026-10-28
- Custom fields: support.birdeye.com/en/articles/12653458-how-to-create-and-manage-custom-fields · checked 2026-10-28
- Tags and labels: support.birdeye.com/en/articles/12653957-how-do-i-manage-tags-added-to-my-contacts · checked 2026-10-28
- CSV and Excel import: support.birdeye.com/en/articles/12653953-bulk-contact-upload-template-do-s-and-don-t-s · checked 2026-10-28
- Lead assignment and routing rules: support.birdeye.com/en/articles/12653031-how-do-i-manage-teams-within-my-birdeye-account · checked 2026-10-28
- Customizable pipeline stages: birdeye.com/products/ · checked 2026-10-28
- Multiple pipelines: birdeye.com/products/ · checked 2026-10-28
- Kanban deal board: birdeye.com/products/ · checked 2026-10-28
- Pipeline forecasting: birdeye.com/products/ · checked 2026-10-28
- Quotes: birdeye.com/products/ · checked 2026-10-28
- Proposals: birdeye.com/products/ · checked 2026-10-28
- Visual workflow automation: support.birdeye.com/en/articles/12653059-how-do-i-create-an-automation · checked 2026-10-28
- Cadences and sequences: support.birdeye.com/en/articles/12653098-how-to-create-a-referral-campaign-template · checked 2026-10-28
- Automatic follow-up reminders: support.birdeye.com/en/articles/12653098-how-to-create-a-referral-campaign-template · checked 2026-10-28
- Meeting booking pages: support.birdeye.com/en/articles/12654757-integrating-birdeye-with-google-calendar · checked 2026-10-28
- Task boards (kanban): birdeye.com/products/ · checked 2026-10-28
- Support ticketing: birdeye.com/ticketing/ · checked 2026-10-28
- NPS surveys: support.birdeye.com/en/articles/12653739-how-do-i-set-up-a-customer-experience-cx-template · checked 2026-10-28
- Standard dashboards: support.birdeye.com/en/articles/12654313-what-does-each-of-the-cards-within-the-birdeye-dashboard-mean · checked 2026-10-28
- Report builder: birdeye.com/surveys/ · checked 2026-10-28
- Scheduled and emailed reports: support.birdeye.com/en/articles/12653724-understanding-birdeye-reports-review-reports · checked 2026-10-28
- Public REST API: docs.birdeye.com/api/introduction · checked 2026-10-28
- Zapier: birdeye.com/integration/zapier/ · checked 2026-10-28
- Roles and permissions: support.birdeye.com/en/articles/12828732-how-to-create-and-assign-custom-roles-to-users · checked 2026-10-28
- Single sign-on (SAML/OIDC): support.birdeye.com/en/articles/14928135-how-to-integrate-birdeye-with-okta-scim-provisioning-and-single-sign-on · checked 2026-10-28
- SOC 2 certification: birdeye.com/security/ · checked 2026-10-28
- HIPAA compliance: birdeye.com/security/ · checked 2026-10-28
- Native iOS and Android apps: apps.apple.com/us/app/birdeye/id1000915473 · checked 2026-10-28
Switch from Birdeye in 4 steps
- Export your contacts, companies and open deals from Birdeye to CSV.
- Import the CSV into HelloGrowthCRM and map each column to a field on the import screen.
- Recreate your pipeline stages and follow-up automations, then invite the team.
- Run Birdeye and HelloGrowthCRM side by side for a week before you switch off Birdeye.
Get the switching checklist by email
Verdict
Choose Birdeye if your growth depends on reviews, listings accuracy and social presence across many locations, or you are a healthcare or dental practice that wants Myna to answer and book patient calls under a BAA. Choose HelloGrowthCRM if your leads need to be worked as deals: pipelines, forecasts, quotes and proposals, follow-up sequences, task boards and a helpdesk, with calling, inbox and AI in the same CRM at a published per-user price.
Want to see the difference?
See how HelloGrowthCRM compares to Birdeye on your own pipeline.
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Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
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Prefer email? Write to sales@hellogrowthcrm.com