Re-engage lapsed customers, reduce cart abandonment, and drive repeat purchases via WhatsApp.
D2C brands and e-commerce businesses need to convert first-time buyers into repeat customers. CRM features help automate post-purchase sequences, re-engage lapsed buyers, and recover abandoned carts — all via WhatsApp and email, with every interaction linked to the customer record.
WhatsApp delivers 5–10x higher open rates than email for D2C brands. Send launch announcements, restock alerts, and flash sale notifications to segmented customer lists — with reply tracking in the CRM.
Abandoned cart sequences, post-purchase upsell flows, and lapsed-customer win-back sequences all run automatically — without the D2C team manually identifying which customers to message.
Segment customers by last purchase date, total order value, product category, or city — and target campaigns precisely. 'High-value customers who haven't ordered in 45 days' is a one-click list.
Know which customers opened your new collection email or clicked the sale link. Trigger a personalised WhatsApp message to high-intent customers who clicked but didn't purchase.
Track repeat purchase rate, average order value, and customer lifetime value by segment, acquisition source, and product category — in real time.
Enrich customer records with city, income segment, and purchasing behaviour data to sharpen segmentation and personalise high-value offers.