Overview

Aircall is a cloud-based phone system built for sales and support teams, offering a softphone, call recording and basic queuing that integrates with other business tools.

HelloGrowthCRM does not have a native Aircall connector yet — it is on the sales engagement / dialer list of planned integrations. That does not mean the two cannot work together today.

Aircall has a public Zapier app and native webhooks for call events, so a team can connect it to HelloGrowthCRM through Zapier, or send call events directly to a HelloGrowthCRM inbound webhook via Make or n8n.

What a Aircall link would do

An inbound Aircall call from an unknown number creates a lead with the call recording link on the activity timeline.
A missed Aircall call from an existing contact creates a task for the owner to call back that day.
An outbound Aircall call logged against a deal updates its activity timeline with call duration and outcome tags.

How to connect Aircall today

Best practices

Start with the one Aircall event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
Pick one matching key for Aircall records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
Name an owner for the Aircall connection: whoever set up the webhook or Zap should also be the person who notices when it stops.

FAQ

Governance

Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.

RingCentral

Creates a planned RingCentral integration page for HelloGrowthCRM so teams can discover Cloud telephony workflows in the public integrations directory.

Planned