Overview
ClickSend is an Australia-based business communications platform offering SMS, email-to-SMS and other messaging channels for transactional and marketing texts, used by small and mid-size businesses.
HelloGrowthCRM does not have a native ClickSend connector yet — it is on the sales engagement / dialer list of planned integrations. That does not mean the two cannot work together today.
ClickSend has a public Zapier app for incoming and outgoing SMS events, so a team can connect it to HelloGrowthCRM through Zapier, or use ClickSend's API directly with Make or n8n.
What a ClickSend link would do
- A ClickSend reply from a prospect creates a lead with the message content logged on the activity timeline.
- A failed ClickSend SMS delivery to a contact creates a task to verify or correct that contact's phone number.
- A ClickSend opt-out request from a contact logs a timeline note excluding that contact from future SMS sends.
How to connect ClickSend today
ClickSend has a public Zapier app for incoming and outgoing SMS events, so a team can connect it to HelloGrowthCRM through Zapier, or use ClickSend's API directly with Make or n8n.
Best practices
- Start with the one ClickSend event your team acts on most, send only that into HelloGrowthCRM, and check a week of records before adding more.
- Pick one matching key for ClickSend records — usually work email or phone — so an event updates the existing lead instead of creating a duplicate.
- Name an owner for the ClickSend connection: whoever set up the webhook or Zap should also be the person who notices when it stops.
FAQ
Governance
Treat API keys and webhooks as production secrets. Align field mapping with your privacy policy and regional regulations (GDPR, marketing consent, telemarketing rules). Your admin controls which roles can install or edit integrations.
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