Run two-way WhatsApp, templates, and automated follow-up inside the CRM via the official WhatsApp Business API — every conversation tied to the pipeline. From $10/user/mo. Free plan available.
Free plan · Paid from $10/user/mo · SOC 2 Type II
Plenty of US teams already use WhatsApp to reach international and mobile-first buyers — but usually from personal phones or a broadcast tool with no pipeline. That's where the visibility and follow-up break down.
Conversations off the record
Reps message from personal WhatsApp, so deals, history, and ownership never reach the CRM and walk out the door when a rep leaves.
Broadcast tools aren't a CRM
Bulk-WhatsApp apps send messages but have no pipeline, scoring, or deal stages — so the conversation never becomes a tracked opportunity.
No automated follow-up
Without triggered sequences, the second touch depends on a rep remembering. International time zones make that even harder.
Compliance and continuity risk
Personal-device messaging has no audit trail and no shared inbox, so handoffs and coverage suffer and there's no record to review.
Connect the official Business API once, then message, automate, and report from the same place you run the rest of the deal.
Link your WhatsApp Business API number so reps send and receive inside the CRM — no personal phones, no separate app.
Every thread sits on the lead record with full history, deal stage, and open tasks visible, so replies are fast and relevant.
Trigger approved templates from stage changes, timers, or forms. Sequences pause the moment a buyer replies so a rep takes over.
Reply and conversion data ties WhatsApp activity to pipeline movement, so managers see which workflows actually close deals.
WhatsApp, SMS, the power dialer, and email share one pipeline, one automation engine, and one source of truth.
Send and receive WhatsApp from the lead record via the official Business API.
Send template messages with personalization fields for compliant outreach at scale.
Trigger WhatsApp follow-ups from stage changes, timers, or form submissions.
Multiple reps handle conversations with assignment and ownership rules.
Reach a filtered segment with personalized broadcasts and opt-out handling.
See delivery, reply, and response-rate data tied to pipeline movement.
Coordinate WhatsApp with the power dialer, SMS, and email in one cadence.
Every message attached to the contact timeline. SOC 2 Type II platform.
Broadcast apps send messages but skip the pipeline; most CRMs treat WhatsApp as an afterthought. HelloGrowthCRM pairs a true sales pipeline with native WhatsApp, SMS, and a power dialer at $10/user/month — free plan for 1 user (200 leads).
| HelloGrowthCRM | Broadcast tool | Bolt-on WhatsApp | |
|---|---|---|---|
| Starting price | $10/user/mo | $40–$99/mo | Add-on / rare |
| True CRM pipeline | Yes | No | Varies |
| Official WhatsApp Business API | Yes | Yes | Varies |
| Built-in power dialer | Yes | No | Rare |
| Built-in SMS + email | Yes | Limited | Varies |
| SOC 2 Type II | Yes | Varies | Varies |
| Free plan | Yes (1 user) | Rare | No |
The clearest fit is any US company whose buyers live on WhatsApp. A Miami freight forwarder quoting shippers in Latin America moves RFQs through WhatsApp threads that now sit on the deal record instead of a rep's phone. A manufacturer's export desk uses approved templates for order confirmations across time zones. Immigration and travel services, international education consultants, and agencies with immigrant-owned client bases see the same pattern: replies arrive on WhatsApp in minutes where emails waited days.
Getting started means connecting a WhatsApp Business API number through Meta's Cloud API, submitting your first templates for approval, and pointing your existing lead sources at the shared inbox — most teams are sending compliant, logged messages within a few days, with the CRM side configured in under half an hour. From there, sequences handle the overnight and cross-time-zone follow-up that used to depend on someone being awake.
WhatsApp Business API works differently from SMS, and the differences shape your rollout. Outbound messages to contacts who have not written to you in the last 24 hours must use templates that Meta approves in advance — so your first week includes drafting the handful of templates your team actually needs: an enquiry acknowledgement, a quote follow-up, an appointment confirmation, a re-engagement nudge. Submit them through the CRM, keep the copy specific and non-promotional where possible, and expect a short review cycle from Meta before they go live. Replies inside the 24-hour service window are free-form, which is where real selling conversations happen.
On cost, budget two lines: the CRM subscription and Meta's per-conversation API fees, which are billed by Meta based on conversation category and volume. For most small teams the Meta line is modest compared to the deals a single recovered WhatsApp thread closes, but it is worth watching your template mix in the first month — utility conversations price differently from marketing ones. Because the connection runs on Meta's Cloud API directly, there is no third-party BSP markup layered on top, and message history stays on the lead record you own. Start with one number, one team inbox, and the four core templates; expand to broadcasts and multi-step sequences once the inbound side is running cleanly.
WhatsApp is the default business channel for buyers across Latin America, Europe, the Middle East, and Asia — so US teams selling internationally, to immigrant-owned businesses, or to mobile-first segments often see far higher reply rates on WhatsApp than email. HelloGrowthCRM keeps those conversations inside the CRM so they stay tied to the pipeline.
Yes. HelloGrowthCRM connects to the official WhatsApp Business API, enabling compliant two-way messaging, template-based outreach, automated sequences, and broadcasts — with full conversation history inside each lead record.
Yes. You can build WhatsApp automation sequences triggered by lead stage changes, inactivity timers, or form submissions, sending pre-approved templates automatically. Sequences pause when a lead replies so a rep can take over.
Yes. A shared team inbox lets multiple reps see and respond to WhatsApp conversations, with assignment, ownership rules, and handoff visibility so nothing is missed or double-handled.
WhatsApp messaging is built into paid plans from $10/user/month — no separate WhatsApp tool required. WhatsApp Business API conversation fees from Meta apply as usual. The free plan includes core CRM features for up to 200 leads.
Yes. HelloGrowthCRM coordinates WhatsApp with the built-in power dialer, SMS automation, and email so a single follow-up sequence can move across channels — all logged against the same lead record.
Native WhatsApp, SMS, power dialer, and email — all at $10/user/mo. Free plan available. No credit card required to start.
Power Dialer USA
Auto-dial, record, and transcribe every call inside the CRM.
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Two-way texting and bulk SMS sequences built into the CRM.
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The full WhatsApp feature set across automation and inbox.
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Free plan + $10/user/mo Growth in USD. No annual lock-in.
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