AI CRM suite
E-commerce help desk with an AI agent
Gorgias Alternative: HelloGrowthCRM vs Gorgias for Support and Sales
Last verified against Gorgias's own pricing and product pages.
Quick verdict
Should you switch from Gorgias to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
Businesses where support and sales are the same customers: B2B sellers, service companies and brands with wholesale or high-value orders. HelloGrowthCRM gives the team tickets with SLAs, a knowledge base, website chat and a shared inbox, plus a pipeline, a browser dialer, email sequences and quotes, for $12 per user per month, with ticket volume not part of the price.
Shopify, WooCommerce, BigCommerce and Magento stores whose support is about orders: order data and actions in the ticket, self-service order tracking in the help center, returns and subscription apps, automatic ticket assignment, and an AI agent that resolves routine requests. Gorgias is built for that work.
What Gorgias is, and how it differs from a CRM with a help desk
Gorgias is a help desk for e-commerce brands. It brings email, chat, social messages, texts and voice into one ticket view, shows Shopify order data next to each conversation and lets agents edit, refund and cancel orders. Its AI agent resolves routine questions, and plans are priced by ticket volume (checked 2026-10-28).
HelloGrowthCRM is an AI CRM suite with a help desk inside. Tickets with SLA policies, a knowledge base and website chat with AI answers sit on the same record as the pipeline, calls, email sequences and quotes, so support and sales see the same customer.
The tables on this page show both columns as of 2026-10-28. "Not listed" means Gorgias's own pages do not list the capability, and a plan or add-on name means the capability starts there.
To decide, look at last month's tickets. If most are about orders in a Shopify store, Gorgias is built for that. If many come from customers you also sell to, a CRM with a help desk keeps both in one place.
The 10 differences that decide it
What buyers comparing Gorgias ask about most. Each Gorgias cell links to Gorgias's own page.
| What you need | Why it matters | HelloGrowthCRM | Gorgias |
|---|---|---|---|
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Call leads from the CRM | Reps dial in one click and every call lands on the lead's timeline. | Included (Growth plan) | Paid add-onSource, checked 2026-10-28 |
| Automatic follow-up emails | Leads get chased on schedule and the sequence stops when they reply. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Quotes from the deal | Pricing goes out in minutes, without copying data into another tool. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Support tickets | Customer issues get an owner, a status and a history. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Website live chat | Visitors ask before they leave, and the chat becomes a lead. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Email campaigns | Newsletters and promotions go to the same contacts sales works. | Included (Growth plan) | Via integrationSource, checked 2026-10-28 |
| Shopify | Store orders and products are visible next to the customer. | Via integration | IncludedSource, checked 2026-10-28 |
| Automatic ticket assignment | New tickets reach an agent without a dispatcher. | Coming soon | IncludedSource, checked 2026-10-28 |
| Call transcripts | Every word of a recorded call can be searched later. | Coming soon | Paid add-onSource, checked 2026-10-28 |
What HelloGrowthCRM includes for teams comparing Gorgias
Included in Growth. Each card says what the feature does not do yet.
Tickets and SLAs
Tickets from any inbox channel with SLA policies, escalations, watchers and internal notes.
Limit: Automatic ticket assignment is coming soon.
Knowledge base
Help articles your customers can search, which the AI chat also answers from.
Customer portal
A passwordless portal where customers pay invoices, accept quotes, raise tickets and see bookings.
Limit: There is no vendor or supplier portal.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Website chat with AI answers
A chat widget with live visitors, proactive triggers and answers drawn from your knowledge base.
Google review monitoring
New Google reviews arrive in the CRM so the team sees and answers them quickly.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
What it costs for 5, 10 and 25 users
Gorgias prices by tickets, not seats: Basic is $60 a month for 300 tickets and Pro $360 for 2,000, billed monthly, with $0.40 or $0.36 per extra ticket, AI agent interactions in bundles and $1.50 each past the bundle, and voice and texting as add-ons (gorgias.com/pricing, checked 2026-10-28). Price your monthly ticket volume on Gorgias against HelloGrowthCRM seats for your team.
Price it yourself
- Ask Gorgias for a written quote for your team size, including any usage, AI or channel charges.
- Add the one-time fees: onboarding, migration and number setup.
- Multiply HelloGrowthCRM's $12 per user per month by your users and by 12: 5 users is $720, 10 users $1,440 and 25 users $3,600 a year.
- Compare the two totals for the features you will actually use.
Why teams look past Gorgias
Teams look past Gorgias for three reasons.
The first is price shape. Gorgias plans include a set number of tickets and charge for each ticket above it, and AI agent interactions are bundled and billed per interaction (Gorgias pricing, checked 2026-10-28). HelloGrowthCRM is priced per user.
The second is selling. Gorgias's pages list no deal pipeline, quotes or email sequences (checked 2026-10-28). HelloGrowthCRM includes all three next to the help desk.
The third is calling. Gorgias sells voice as an add-on (checked 2026-10-28). HelloGrowthCRM includes a browser dialer in Growth, with calls running through a provider you connect.
Where Gorgias is stronger
- Shopify order data and actions inside the ticket: edit, refund and cancel orders.
- Automatic ticket assignment today; it is coming soon in HelloGrowthCRM.
- An AI agent trained for e-commerce support, with order self-service in the help center.
- Integrations with BigCommerce and Magento and returns and subscription apps.
Full capability comparison
48 capabilities in 11 groups. Open a group to see every row.
Records and pipeline (7)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Limited |
| Create a lead manually | Included (Growth plan) | Limited |
| Custom fields | Included (Growth plan) | Included |
| Saved views and advanced filters | Included (Growth plan) | Included |
| Duplicate merge | Coming soon | Included |
| Activity timeline | Included (Growth plan) | Included |
| Global search | Included (Growth plan) | Included |
Lead capture (1)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Embeddable web lead form | Included (Growth plan) | Limited |
Calling and messaging (11)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Shared team inbox | Included (Growth plan) | Included |
| Two-way SMS | Via integration | Paid add-on |
| Bulk SMS | Included (Growth plan) | Via integration |
| Gmail sync | Via integration | Limited |
| Outlook and Microsoft 365 mail sync | Via integration | Limited |
| Email templates | Included (Growth plan) | Included |
| Email sequences | Included (Growth plan) | Not available |
| Click-to-call dialer | Included (Growth plan) | Paid add-on |
| Transcription of recorded calls | Coming soon | Paid add-on |
| Website live chat | Included (Growth plan) | Included |
| Inbox SLA and first-response tracking | Included (Growth plan) | Included |
AI (7)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| AI assistant chat over CRM data | Included (Growth plan) | Included |
| Conversation intelligence | Included (Growth plan) | Included |
| AI inbox autopilot | Included (Growth plan) | Included |
| Bring your own LLM key | Via integration | Limited |
| AI governance and approval mode | Included (Growth plan) | Basic and above |
| AI answers from a knowledge base | Included (Growth plan) | Included |
| Multiple prebuilt AI agents | Included (Growth plan) | Included |
Automation (5)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Included |
| Zapier | Via integration | Via integration |
| Outbound webhooks | Via integration | Included |
| Public REST API | Included (Growth plan) | Included |
| API keys and developer portal | Included (Growth plan) | Included |
Sales execution (2)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Kanban deal board | Included (Growth plan) | Not available |
| Product and price catalog | Included (Growth plan) | Limited |
Quotes, invoices and payments (2)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Quotes | Included (Growth plan) | Not available |
| Credit notes and refunds | Included (Growth plan) | Limited |
Support and customer success (7)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Customer portal | Included (Growth plan) | Limited |
| Support ticketing | Included (Growth plan) | Included |
| SLA policies and escalation | Included (Growth plan) | Included |
| Ticket auto-assignment | Coming soon | Included |
| Knowledge base | Included (Growth plan) | Included |
| NPS surveys | Not available | Via integration |
| Review requests | Coming soon | Via integration |
Marketing (3)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Email marketing campaigns | Included (Growth plan) | Via integration |
| Lead source attribution | Included (Growth plan) | Limited |
| A/B testing | Included (Growth plan) | Separate product |
Reporting (2)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Standard dashboards | Included (Growth plan) | Included |
| Report builder | Included (Growth plan) | Limited |
Integrations (1)
| Capability | HelloGrowthCRM | Gorgias |
|---|---|---|
| Shopify | Via integration | Included |
Sources for the Gorgias column (48)
Each Gorgias cell is checked against Gorgias's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date.
- Contact and lead records: docs.gorgias.com/en-US/customers-101-81906 · checked 2026-10-28
- Create a lead manually: docs.gorgias.com/en-US/customers-101-81906 · checked 2026-10-28
- Custom fields: docs.gorgias.com/en-US/create-and-manage-customer-fields-969165 · checked 2026-10-28
- Saved views and advanced filters: docs.gorgias.com/en-US/manage-views-and-sections-in-gorgias-207768 · checked 2026-10-28
- Duplicate merge: docs.gorgias.com/en-US/merge-customers-207757 · checked 2026-10-28
- Activity timeline: docs.gorgias.com/en-US/review-customer-history-in-gorgias-2390890 · checked 2026-10-28
- Global search: docs.gorgias.com/en-US/search-in-gorgias-81857 · checked 2026-10-28
- Embeddable web lead form: docs.gorgias.com/en-US/create-a-help-center-contact-form-117132 · checked 2026-10-28
- Shared team inbox: gorgias.com/pricing · checked 2026-10-28
- Two-way SMS: docs.gorgias.com/en-US/sms-add-on-101-197386 · checked 2026-10-28
- Bulk SMS: docs.gorgias.com/en-US/attentive-sms-marketing-82013 · checked 2026-10-28
- Gmail sync: docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-with-the-gmail-integration-275037 · checked 2026-10-28
- Outlook and Microsoft 365 mail sync: docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-with-the-outlook-integration-(microsoft-365 · checked 2026-10-28
- Email templates: docs.gorgias.com/en-US/macros-101-81846 · checked 2026-10-28
- Email sequences: gorgias.com/pricing · checked 2026-10-28
- Click-to-call dialer: docs.gorgias.com/en-US/set-up-voice-to-make-and-receive-calls-in-gorgias-424492 · checked 2026-10-28
- Transcription of recorded calls: docs.gorgias.com/en-US/enable-transcription-for-gorgias-voice-integrations-808298 · checked 2026-10-28
- Website live chat: docs.gorgias.com/en-US/configure-chat-for-your-gorgias-helpdesk-81789 · checked 2026-10-28
- Inbox SLA and first-response tracking: docs.gorgias.com/en-US/set-sla-policies-in-gorgias-536784 · checked 2026-10-28
- AI assistant chat over CRM data: docs.gorgias.com/en-US/gaia-explained-6646561 · checked 2026-10-28
- Conversation intelligence: docs.gorgias.com/en-US/use-intents-and-sentiments-to-prioritize-and-route-tickets-81924 · checked 2026-10-28
- AI inbox autopilot: gorgias.com/pricing · checked 2026-10-28
- Bring your own LLM key: docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546 · checked 2026-10-28
- AI governance and approval mode: gorgias.com/pricing · checked 2026-10-28
- AI answers from a knowledge base: docs.gorgias.com/en-US/knowledge-explained-6556817 · checked 2026-10-28
- Multiple prebuilt AI agents: docs.gorgias.com/en-US/shopping-assistant-explained-1216108 · checked 2026-10-28
- Visual workflow automation: docs.gorgias.com/en-US/create-rules-to-take-automatic-actions-on-tickets-81746 · checked 2026-10-28
- Zapier: docs.gorgias.com/en-US/zapier-81821 · checked 2026-10-28
- Outbound webhooks: docs.gorgias.com/en-US/http-request-step-in-flows-436910 · checked 2026-10-28
- Public REST API: docs.gorgias.com/en-US/rest-api-208286 · checked 2026-10-28
- API keys and developer portal: docs.gorgias.com/en-US/rest-api-208286 · checked 2026-10-28
- Kanban deal board: gorgias.com/pricing · checked 2026-10-28
- Product and price catalog: docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814 · checked 2026-10-28
- Quotes: gorgias.com/pricing · checked 2026-10-28
- Credit notes and refunds: docs.gorgias.com/en-US/refund-an-order-296169 · checked 2026-10-28
- Customer portal: docs.gorgias.com/en-US/order-management-101-81861 · checked 2026-10-28
- Support ticketing: gorgias.com/pricing · checked 2026-10-28
- SLA policies and escalation: docs.gorgias.com/en-US/set-sla-policies-in-gorgias-536784 · checked 2026-10-28
- Ticket auto-assignment: docs.gorgias.com/en-US/manage-automatic-ticket-assignment-in-gorgias-81838 · checked 2026-10-28
- Knowledge base: docs.gorgias.com/en-US/help-center-101-81865 · checked 2026-10-28
- NPS surveys: docs.gorgias.com/en-US/delighted-81993 · checked 2026-10-28
- Review requests: docs.gorgias.com/en-US/yotpo-customer-data-380029 · checked 2026-10-28
- Email marketing campaigns: docs.gorgias.com/en-US/klaviyo-101-516948 · checked 2026-10-28
- Lead source attribution: docs.gorgias.com/en-US/revenue-statistics-81744 · checked 2026-10-28
- A/B testing: docs.gorgias.com/en-US/use-ab-split-tests-to-create-effective-campaign-messaging-723376 · checked 2026-10-28
- Standard dashboards: gorgias.com/product-launch/fall-launch · checked 2026-10-28
- Report builder: gorgias.com/product-launch/fall-launch · checked 2026-10-28
- Shopify: docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814 · checked 2026-10-28
Switch from Gorgias in 4 steps
- Export customers and ticket history from Gorgias to CSV.
- Import customers into HelloGrowthCRM and map each column on the import screen.
- Connect your support inbox and Shopify, then set up ticket SLA policies, website chat and the knowledge base.
- Run Gorgias and HelloGrowthCRM side by side for a week on one channel before you move the rest.
Your data
Export customers and tickets from Gorgias as CSV; closed ticket history can stay in Gorgias for reference.
Contract
Gorgias plans are monthly or annual, so check your term before you switch. HelloGrowthCRM is $12 per user per month on the Growth plan.
Learning curve
A guided setup wizard creates the pipeline, stages and fields; you can keep your current stage names.
Get the switching checklist by email
Verdict
Gorgias is a help desk built for e-commerce brands; HelloGrowthCRM is an AI CRM suite with a help desk in it. Choose Gorgias if you run a Shopify store and your support team edits, refunds and tracks orders from the ticket. Choose HelloGrowthCRM, on the Growth plan, if support sits next to sales: quotes, deals, calls and follow-up for the same customers. HelloGrowthCRM connects to Shopify, but its order tools are not as deep inside a ticket.
Want to see the difference?
See how HelloGrowthCRM compares to Gorgias on your own pipeline.
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com