AI CRM suite
Survey and feedback platform
Keep SurveyMonkey, Add a Sales CRM: HelloGrowthCRM vs SurveyMonkey
Last verified against SurveyMonkey's own pricing and product pages.
Quick verdict
Should you switch from SurveyMonkey to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
Small businesses that use surveys to find and keep customers: a lead form that needs a follow-up call, a poor rating that should trigger a conversation, a support ticket that needs an owner. HelloGrowthCRM puts the pipeline, dialer, shared inbox, email sequences and help desk on one record, for $12 per user per month.
Researchers, marketers and HR teams who need serious survey tooling: a large question bank, skip logic and quotas, benchmarks, kiosk mode, AI analysis and sentiment, and Enterprise controls such as SSO, SCIM and HIPAA in the US. HelloGrowthCRM is not HIPAA compliant and is not a survey research platform.
What SurveyMonkey is, and where a CRM fits
SurveyMonkey is a survey and feedback platform. Teams build surveys from templates and a question bank, send them by link, email, website popup or kiosk, and analyse the results with dashboards, benchmarks and AI analysis. Individual plans are billed per account, Team plans per user, and Enterprise adds SSO, SCIM, HIPAA and CRM integrations (checked 2026-10-29).
HelloGrowthCRM is an AI CRM suite. Leads arrive from forms, chat, calls and email, including SurveyMonkey responses once it is connected. Reps call from the browser, follow up with sequences and track deals; support tickets and the customer portal sit on the same record.
The tables on this page show both columns as of 2026-10-29. "Not listed" means SurveyMonkey's own pages do not list the capability, and a plan name means it starts on that plan.
To decide, look at what happens after a survey closes. If a person has to read the results and decide who to call, a CRM next to SurveyMonkey turns that into a list someone works.
The 10 differences that decide it
What buyers comparing SurveyMonkey ask about most. Each SurveyMonkey cell links to SurveyMonkey's own page.
| What you need | Why it matters | HelloGrowthCRM | SurveyMonkey |
|---|---|---|---|
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| Call leads from the CRM | Reps dial in one click and every call lands on the lead's timeline. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| Automatic follow-up emails | Leads get chased on schedule and the sequence stops when they reply. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| One shared inbox | The whole team sees every conversation, so nothing waits on one person. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| Support tickets | Customer issues get an owner, a status and a history. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| Quotes from the deal | Pricing goes out in minutes, without copying data into another tool. | Included (Growth plan) | Not availableSource, checked 2026-10-29 |
| Web forms | Every form submission arrives as a lead with an owner. | Included (Growth plan) | IncludedSource, checked 2026-10-29 |
| NPS surveys | You learn who would recommend you, and who needs a call. | Not available | IncludedSource, checked 2026-10-29 |
| Email open and click tracking | You see who opened a message before you follow up. | Coming soon | Advantage, Premier, Team AdvantageSource, checked 2026-10-29 |
| HIPAA compliance | Protected health information needs a vendor that signs a BAA. | Not available | Enterprise and aboveSource, checked 2026-10-29 |
What HelloGrowthCRM includes for teams comparing SurveyMonkey
Included in Growth. Each card says what the feature does not do yet.
Landing pages and forms
Build landing pages and forms whose submissions become leads with an owner and a follow-up task.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
Email sequences
Multi-step follow-up that stops when the lead replies, triggered by stage changes.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Customer portal
A passwordless portal where customers pay invoices, accept quotes, raise tickets and see bookings.
Limit: There is no vendor or supplier portal.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
What it costs for 5, 10 and 25 users
Year-one cost at list price: HelloGrowthCRM Growth at $12 per user per month, and SurveyMonkey Team Advantage at $30 per user per month (billed annually, 3 users minimum, from SurveyMonkey's pricing page, checked 2026-10-29).
| Team size | HelloGrowthCRM | SurveyMonkey Team Advantage |
|---|---|---|
| 5 users | $720 | $1,800 |
| 10 users | $1,440 | $3,600 |
| 25 users | $3,600 | $9,000 |
SurveyMonkey Team Premier is $92 per user per month billed annually; individual plans are priced per account, from Standard at $300 a year, and extra responses cost $0.15 each in the US (surveymonkey.com/pricing, checked 2026-10-29). Teams that keep SurveyMonkey for research and add HelloGrowthCRM for customers pay for both.
Try your own team size
SurveyMonkey Team Advantage
$3,600 in year one
$30 per user per month, billed annually, 3 users minimum.
HelloGrowthCRM Growth
$1,440 in year one
$12 per user per month.
SurveyMonkey price from its pricing page, checked 2026-10-29. Taxes, usage charges and add-ons are not included on either side.
Why teams look past SurveyMonkey
Teams add a CRM next to SurveyMonkey for three reasons.
The first is what happens after the answer. SurveyMonkey's pricing and product pages list no pipeline, dialer or shared inbox (checked 2026-10-29), so a respondent who wants a call becomes a row in an export. In HelloGrowthCRM the response arrives as a lead with an owner.
The second is CRM sync. SurveyMonkey lists its Salesforce integration on Enterprise (SurveyMonkey pricing, checked 2026-10-29). HelloGrowthCRM connects to SurveyMonkey with an access token in Growth.
The third is the customer record. HelloGrowthCRM keeps tickets, calls, emails and deals on the same customer, so an unhappy respondent gets a call from someone who can see the history.
Where SurveyMonkey is stronger
- Survey design depth: a large question bank, templates, skip logic, quotas, kiosk mode and benchmarks.
- AI analysis of results, with sentiment and thematic analysis.
- Tracking of survey invitation emails; email open and click tracking is coming soon in HelloGrowthCRM.
- HIPAA on Enterprise in the US; HelloGrowthCRM is not HIPAA compliant.
Full capability comparison
48 capabilities in 12 groups. Open a group to see every row.
Records and pipeline (7)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Not available |
| Company and account records | Included (Growth plan) | Not available |
| Activity timeline | Included (Growth plan) | Not available |
| Lead assignment and routing rules | Included (Growth plan) | Not available |
| Customizable pipeline stages | Included (Growth plan) | Not available |
| Multi-language interface | Included (Growth plan) | Included |
| White-label branding | Included (Growth plan) | Premier, Team Premier, Enterprise |
Lead capture (3)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Embeddable web lead form | Included (Growth plan) | Included |
| Landing page builder | Included (Growth plan) | Not available |
| Event and exhibition lead capture | Included (Growth plan) | Limited |
Calling and messaging (7)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Shared team inbox | Included (Growth plan) | Not available |
| Bulk SMS | Included (Growth plan) | Separate product |
| Email sequences | Included (Growth plan) | Not available |
| Email open and click tracking | Coming soon | Advantage, Premier, Team Advantage |
| Click-to-call dialer | Included (Growth plan) | Not available |
| Power dialer | Included (Growth plan) | Not available |
| Website live chat | Included (Growth plan) | Not available |
AI (6)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| AI assistant chat over CRM data | Included (Growth plan) | Advantage, Premier, Team Advantage |
| AI lead scoring | Included (Growth plan) | Not available |
| AI call summaries | Included (Growth plan) | Not available |
| AI outbound voice agent | Included (Growth plan) | Not available |
| AI inbound call answering | Included (Growth plan) | Not available |
| MCP server | Included (Growth plan) | Included |
Automation (3)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Not available |
| Zapier | Via integration | Via integration |
| Public REST API | Included (Growth plan) | Included |
Sales execution (3)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Kanban deal board | Included (Growth plan) | Not available |
| Pipeline forecasting | Included (Growth plan) | Not available |
| Meeting booking pages | Included (Growth plan) | Not available |
Quotes, invoices and payments (4)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Quotes | Included (Growth plan) | Not available |
| Proposals | Included (Growth plan) | Not available |
| Invoicing | Included (Growth plan) | Not available |
| Online card payments | Via integration | Limited |
Tasks and operations (1)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Task boards (kanban) | Included (Growth plan) | Not available |
Support and customer success (4)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Customer portal | Included (Growth plan) | Not available |
| Support ticketing | Included (Growth plan) | Not available |
| Knowledge base | Included (Growth plan) | Not available |
| NPS surveys | Not available | Included |
Marketing (1)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Email marketing campaigns | Included (Growth plan) | Not available |
Reporting (4)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Standard dashboards | Included (Growth plan) | Included |
| Report builder | Included (Growth plan) | Not available |
| BI tool connection | Via integration | Enterprise and above |
| Data export | Included (Growth plan) | Included |
Security and admin (5)
| Capability | HelloGrowthCRM | SurveyMonkey |
|---|---|---|
| Roles and permissions | Included (Growth plan) | Enterprise and above |
| Audit log | Included (Growth plan) | Enterprise and above |
| Single sign-on (SAML/OIDC) | Included (Growth plan) | Enterprise and above |
| HIPAA compliance | Not available | Enterprise and above |
| GDPR and CCPA tooling | Included (Growth plan) | Included |
Sources for the SurveyMonkey column (48)
Each SurveyMonkey cell is checked against SurveyMonkey's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date.
- Contact and lead records: surveymonkey.com/pricing/ · checked 2026-10-29
- Company and account records: surveymonkey.com/pricing/ · checked 2026-10-29
- Activity timeline: surveymonkey.com/pricing/ · checked 2026-10-29
- Lead assignment and routing rules: surveymonkey.com/pricing/ · checked 2026-10-29
- Customizable pipeline stages: surveymonkey.com/pricing/ · checked 2026-10-29
- Multi-language interface: surveymonkey.com/llms.txt · checked 2026-10-29
- White-label branding: surveymonkey.com/pricing.md · checked 2026-10-29
- Embeddable web lead form: surveymonkey.com/pricing.md · checked 2026-10-29
- Landing page builder: surveymonkey.com/pricing/ · checked 2026-10-29
- Event and exhibition lead capture: surveymonkey.com/pricing.md · checked 2026-10-29
- Shared team inbox: surveymonkey.com/pricing.md · checked 2026-10-29
- Bulk SMS: help.surveymonkey.com/en/surveymonkey/send/text-message/ · checked 2026-10-29
- Email sequences: surveymonkey.com/pricing/ · checked 2026-10-29
- Email open and click tracking: surveymonkey.com/pricing.md · checked 2026-10-29
- Click-to-call dialer: surveymonkey.com/pricing/ · checked 2026-10-29
- Power dialer: surveymonkey.com/pricing/ · checked 2026-10-29
- Website live chat: surveymonkey.com/pricing/ · checked 2026-10-29
- AI assistant chat over CRM data: surveymonkey.com/product/features/ai/ · checked 2026-10-29
- AI lead scoring: surveymonkey.com/pricing/ · checked 2026-10-29
- AI call summaries: surveymonkey.com/pricing/ · checked 2026-10-29
- AI outbound voice agent: surveymonkey.com/pricing/ · checked 2026-10-29
- AI inbound call answering: surveymonkey.com/pricing/ · checked 2026-10-29
- MCP server: surveymonkey.com/product/features/ai/ · checked 2026-10-29
- Visual workflow automation: surveymonkey.com/pricing/ · checked 2026-10-29
- Zapier: surveymonkey.com/product/integrations/ · checked 2026-10-29
- Public REST API: surveymonkey.com/llms.txt · checked 2026-10-29
- Kanban deal board: surveymonkey.com/pricing/ · checked 2026-10-29
- Pipeline forecasting: surveymonkey.com/pricing/ · checked 2026-10-29
- Meeting booking pages: surveymonkey.com/pricing/ · checked 2026-10-29
- Quotes: surveymonkey.com/pricing/ · checked 2026-10-29
- Proposals: surveymonkey.com/pricing/ · checked 2026-10-29
- Invoicing: surveymonkey.com/pricing/ · checked 2026-10-29
- Online card payments: surveymonkey.com/pricing.md · checked 2026-10-29
- Task boards (kanban): surveymonkey.com/pricing/ · checked 2026-10-29
- Customer portal: surveymonkey.com/pricing/ · checked 2026-10-29
- Support ticketing: surveymonkey.com/pricing/ · checked 2026-10-29
- Knowledge base: surveymonkey.com/pricing/ · checked 2026-10-29
- NPS surveys: surveymonkey.com/use-cases/net-promoter-score/ · checked 2026-10-29
- Email marketing campaigns: surveymonkey.com/pricing/ · checked 2026-10-29
- Standard dashboards: surveymonkey.com/pricing.md · checked 2026-10-29
- Report builder: surveymonkey.com/pricing/ · checked 2026-10-29
- BI tool connection: surveymonkey.com/product/integrations/ · checked 2026-10-29
- Data export: surveymonkey.com/pricing.md · checked 2026-10-29
- Roles and permissions: surveymonkey.com/product/enterprise/admin-security-features/ · checked 2026-10-29
- Audit log: surveymonkey.com/product/enterprise/admin-security-features/ · checked 2026-10-29
- Single sign-on (SAML/OIDC): surveymonkey.com/product/enterprise/admin-security-features/ · checked 2026-10-29
- HIPAA compliance: surveymonkey.com/product/enterprise/admin-security-features/ · checked 2026-10-29
- GDPR and CCPA tooling: surveymonkey.com/product/enterprise/admin-security-features/ · checked 2026-10-29
Switch from SurveyMonkey in 4 steps
- Export your contacts and past respondents to CSV.
- Import them into HelloGrowthCRM and map each column on the import screen.
- Connect SurveyMonkey in HelloGrowthCRM's integrations settings so new responses arrive as leads.
- Keep SurveyMonkey for surveys and run both for a week before you route survey leads to the CRM.
Your data
Your surveys and results stay in SurveyMonkey; respondents come into HelloGrowthCRM as leads through the connection or a CSV import.
Contract
Nothing to cancel: SurveyMonkey stays on its own plan, and HelloGrowthCRM is $12 per user per month on the Growth plan.
Learning curve
A guided setup wizard creates the pipeline, stages and fields; you can keep your current stage names.
Get the switching checklist by email
Verdict
SurveyMonkey is a survey and feedback platform; HelloGrowthCRM is an AI CRM suite. Choose SurveyMonkey for survey design, question banks, benchmarks, AI analysis of results and market research panels. Add HelloGrowthCRM, on the Growth plan, when the people who answer your surveys are also leads and customers who need calls, follow-up, quotes and support. HelloGrowthCRM connects to SurveyMonkey, so the two work side by side.
Want to see the difference?
See how HelloGrowthCRM compares to SurveyMonkey on your own pipeline.
Comparison FAQ
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com