AI CRM suite
Voice-agent platform for developers
Vapi Alternative: HelloGrowthCRM vs Vapi for AI Calling
Last verified against Vapi's own pricing and product pages.
Quick verdict
Should you switch from Vapi to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
Small sales and service teams that want AI to call new leads, answer missed calls and run reminder campaigns without a developer. HelloGrowthCRM runs AI voice agents from the CRM, logs each call's outcome and summary on the lead, and follows up by email, alongside a browser dialer, a shared inbox, a pipeline and quotes, for $12 per user per month.
Developers and product teams building voice agents into their own product or for clients: custom call flows, multi-agent handoffs, your choice of transcriber, model and voice, an API and CLI, and observability with evals and simulations. Vapi offers HIPAA as a paid add-on. HelloGrowthCRM is not HIPAA compliant and is not a voice-AI development platform.
What Vapi is, and how it differs from AI calling in a CRM
Vapi is a voice-agent platform for developers. Teams build assistants, connect tools and knowledge, choose a transcriber, a language model and a voice, and deploy agents on phone numbers, web calls and outbound campaigns. Vapi bills a per-minute hosting fee, passes provider costs through, and sells support packages and a HIPAA add-on (checked 2026-10-28).
HelloGrowthCRM is an AI CRM suite with AI calling built in. AI voice agents place and answer calls and run scheduled campaigns from the CRM, and each call's outcome lands on the lead. Reps pick up from there with a browser dialer, the shared inbox, email sequences, the pipeline and quotes.
The tables on this page show both columns as of 2026-10-28. "Not listed" means Vapi's own pages do not list the capability. A plan or add-on name in Vapi's column means the capability starts there.
To decide, ask who will maintain the agent. If an engineer will design, test and monitor call flows, Vapi is built for that. If a sales manager will set it up and wants the results next to the pipeline, AI calling inside the CRM is the shorter path.
The 10 differences that decide it
What buyers comparing Vapi ask about most. Each Vapi cell links to Vapi's own page.
| What you need | Why it matters | HelloGrowthCRM | Vapi |
|---|---|---|---|
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Automatic follow-up emails | Leads get chased on schedule and the sequence stops when they reply. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| One shared inbox | The whole team sees every conversation, so nothing waits on one person. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Call leads from the CRM | Reps dial in one click and every call lands on the lead's timeline. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Quotes from the deal | Pricing goes out in minutes, without copying data into another tool. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| AI makes outbound calls | Reminder and qualification calls run without a rep on the line. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| AI answers missed calls | After-hours callers get an answer instead of voicemail. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Call transcripts | Every word of a recorded call can be searched later. | Coming soon | IncludedSource, checked 2026-10-28 |
| Voicemail drop | A recorded message is left when the call reaches voicemail. | Coming soon | IncludedSource, checked 2026-10-28 |
| HIPAA compliance | Protected health information needs a vendor that signs a BAA. | Not available | Paid add-onSource, checked 2026-10-28 |
What HelloGrowthCRM includes for teams comparing Vapi
Included in Growth. Each card says what the feature does not do yet.
Power dialer
Dialing sessions that call down a list, with recording and the call outcome logged on the lead.
Limit: Parallel (multi-line) dialing is not offered.
AI voice agents
AI agents that place and answer calls and run scheduled call campaigns, with results on the lead.
Limit: Voice and language coverage varies; test your accent and language on a call first.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Email sequences
Multi-step follow-up that stops when the lead replies, triggered by stage changes.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
What it costs for 5, 10 and 25 users
Vapi bills minutes, not seats: hosting is $0.05 a minute, the transcriber, model and voice providers are passed through at cost, and support packages run from Core at $29 a month to Pro at a $999 monthly minimum; HIPAA is a $2,000 monthly add-on (vapi.ai/pricing, checked 2026-10-28). AI calls in HelloGrowthCRM draw on an AI call quota in Growth, so price the minutes you expect to use on both.
Price it yourself
- Ask Vapi for a written quote for your team size, including any usage, AI or channel charges.
- Add the one-time fees: onboarding, migration and number setup.
- Multiply HelloGrowthCRM's $12 per user per month by your users and by 12: 5 users is $720, 10 users $1,440 and 25 users $3,600 a year.
- Compare the two totals for the features you will actually use.
Why teams look past Vapi
Sales teams look past Vapi for three reasons.
The first is build effort. Vapi describes itself as voice agents for builders, configured through assistants, tools and an API (Vapi docs, checked 2026-10-28). The CRM, the inbox and the follow-up are yours to build or connect. AI voice agents in HelloGrowthCRM already work on the lead record.
The second is the bill. A Vapi call is priced in parts: hosting per minute plus the transcriber, model and voice providers, and telephony (Vapi pricing, checked 2026-10-28). AI calls in HelloGrowthCRM draw on an AI call quota in Growth.
The third is the record. Vapi's pricing and docs list no contact database, deal pipeline or quotes; campaign contact lists are inputs to calls (checked 2026-10-28). HelloGrowthCRM is the CRM, with deals, quotes and tasks.
Where Vapi is stronger
- Full developer control: assistants, multi-agent handoffs, tools, an API and CLI, and your choice of transcriber, model and voice.
- Testing and observability for agents: evals, simulations, scorecards and monitoring alerts.
- HIPAA with a BAA as an add-on; HelloGrowthCRM is not HIPAA compliant.
- Stored call transcripts and voicemail detection today; both are coming soon in HelloGrowthCRM.
Full capability comparison
48 capabilities in 10 groups. Open a group to see every row.
Records and pipeline (4)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Limited |
| Custom fields | Included (Growth plan) | Limited |
| CSV and Excel import | Included (Growth plan) | Limited |
| Global search | Included (Growth plan) | Limited |
Lead capture (1)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Inbound webhook lead capture | Via integration | Limited |
Calling and messaging (9)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Shared team inbox | Included (Growth plan) | Not available |
| Two-way SMS | Via integration | Limited |
| Email sequences | Included (Growth plan) | Not available |
| Click-to-call dialer | Included (Growth plan) | Not available |
| Transcription of recorded calls | Coming soon | Included |
| Live call transcription | Included (Growth plan) | Included |
| International calling | Via integration | Included |
| Website live chat | Included (Growth plan) | Included |
| Voicemail drop | Coming soon | Included |
AI (11)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| AI assistant chat over CRM data | Included (Growth plan) | Limited |
| AI lead scoring | Included (Growth plan) | Limited |
| AI call summaries | Included (Growth plan) | Included |
| AI outbound voice agent | Included (Growth plan) | Included |
| AI inbound call answering | Included (Growth plan) | Included |
| Conversation intelligence | Included (Growth plan) | Included |
| AI inbox autopilot | Included (Growth plan) | Limited |
| Bring your own LLM key | Via integration | Included |
| AI governance and approval mode | Included (Growth plan) | Limited |
| AI answers from a knowledge base | Included (Growth plan) | Included |
| Multiple prebuilt AI agents | Included (Growth plan) | Included |
Automation (5)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Limited |
| Make (Integromat) | Via integration | Via integration |
| Outbound webhooks | Via integration | Included |
| Public REST API | Included (Growth plan) | Included |
| API keys and developer portal | Included (Growth plan) | Included |
Sales execution (3)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Kanban deal board | Included (Growth plan) | Not available |
| Google Calendar sync | Via integration | Via integration |
| Meeting reminders | Included (Growth plan) | Limited |
Quotes, invoices and payments (1)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Quotes | Included (Growth plan) | Not available |
Marketing (1)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| A/B testing | Included (Growth plan) | Included |
Reporting (5)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Standard dashboards | Included (Growth plan) | Included |
| Report builder | Included (Growth plan) | Included |
| Call analytics | Included (Growth plan) | Included |
| BI tool connection | Via integration | Limited |
| Data export | Included (Growth plan) | Included |
Security and admin (8)
| Capability | HelloGrowthCRM | Vapi |
|---|---|---|
| Roles and permissions | Included (Growth plan) | Pro success package and Premier and above |
| Teams and divisions | Included (Growth plan) | Included |
| Single sign-on (SAML/OIDC) | Included (Growth plan) | Premier success package / Enterprise and above |
| Email and password login | Included (Growth plan) | Included |
| SOC 2 certification | Included (Growth plan) | Included |
| HIPAA compliance | Not available | Paid add-on |
| GDPR and CCPA tooling | Included (Growth plan) | Included |
| Data residency choice | Included (Growth plan) | Premier success package / Enterprise and above |
Sources for the Vapi column (48)
Each Vapi cell is checked against Vapi's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date.
- Contact and lead records: docs.vapi.ai/outbound-campaigns/contact-data · checked 2026-10-28
- Custom fields: docs.vapi.ai/outbound-campaigns/contact-data · checked 2026-10-28
- CSV and Excel import: docs.vapi.ai/outbound-campaigns/contact-data · checked 2026-10-28
- Global search: docs.vapi.ai/observability/logs/call-logs · checked 2026-10-28
- Inbound webhook lead capture: docs.vapi.ai/calls/outbound-calling · checked 2026-10-28
- Shared team inbox: vapi.ai/pricing · checked 2026-10-28
- Two-way SMS: docs.vapi.ai/chat/sms-chat · checked 2026-10-28
- Email sequences: vapi.ai/pricing · checked 2026-10-28
- Click-to-call dialer: vapi.ai/pricing · checked 2026-10-28
- Transcription of recorded calls: docs.vapi.ai/assistants/retrieve-call-artifacts · checked 2026-10-28
- Live call transcription: docs.vapi.ai/server-url/events · checked 2026-10-28
- International calling: docs.vapi.ai/calls/outbound-calling · checked 2026-10-28
- Website live chat: docs.vapi.ai/chat/web-widget · checked 2026-10-28
- Voicemail drop: docs.vapi.ai/tools/voicemail-tool · checked 2026-10-28
- AI assistant chat over CRM data: docs.vapi.ai/composer · checked 2026-10-28
- AI lead scoring: docs.vapi.ai/assistants/examples/lead-qualification · checked 2026-10-28
- AI call summaries: docs.vapi.ai/assistants/call-analysis · checked 2026-10-28
- AI outbound voice agent: docs.vapi.ai/calls/outbound-calling · checked 2026-10-28
- AI inbound call answering: docs.vapi.ai/quickstart/phone · checked 2026-10-28
- Conversation intelligence: docs.vapi.ai/observability/scorecard-quickstart · checked 2026-10-28
- AI inbox autopilot: docs.vapi.ai/chat/quickstart · checked 2026-10-28
- Bring your own LLM key: docs.vapi.ai/customization/provider-keys · checked 2026-10-28
- AI governance and approval mode: docs.vapi.ai/assistants/versioning · checked 2026-10-28
- AI answers from a knowledge base: docs.vapi.ai/knowledge-base · checked 2026-10-28
- Multiple prebuilt AI agents: docs.vapi.ai/squads · checked 2026-10-28
- Visual workflow automation: docs.vapi.ai/squads · checked 2026-10-28
- Make (Integromat): docs.vapi.ai/tools/integrations/make · checked 2026-10-28
- Outbound webhooks: docs.vapi.ai/server-url/events · checked 2026-10-28
- Public REST API: docs.vapi.ai/quickstart/introduction · checked 2026-10-28
- API keys and developer portal: docs.vapi.ai/security-and-privacy/api-keys · checked 2026-10-28
- Kanban deal board: vapi.ai/pricing · checked 2026-10-28
- Google Calendar sync: docs.vapi.ai/tools/google-calendar · checked 2026-10-28
- Meeting reminders: docs.vapi.ai/outbound-campaigns/build-personalized-appointment-campaign · checked 2026-10-28
- Quotes: vapi.ai/pricing · checked 2026-10-28
- A/B testing: docs.vapi.ai/assistants/versioning/traffic-splitting · checked 2026-10-28
- Standard dashboards: docs.vapi.ai/observability/boards-quickstart · checked 2026-10-28
- Report builder: docs.vapi.ai/observability/boards-quickstart · checked 2026-10-28
- Call analytics: docs.vapi.ai/observability/boards-quickstart · checked 2026-10-28
- BI tool connection: docs.vapi.ai/providers/observability/langfuse · checked 2026-10-28
- Data export: docs.vapi.ai/providers/cloud/s3 · checked 2026-10-28
- Roles and permissions: vapi.ai/pricing · checked 2026-10-28
- Teams and divisions: docs.vapi.ai/billing/manage-organizations-and-capacity · checked 2026-10-28
- Single sign-on (SAML/OIDC): docs.vapi.ai/security-and-privacy/sso · checked 2026-10-28
- Email and password login: vapi.ai/pricing · checked 2026-10-28
- SOC 2 certification: docs.vapi.ai/security-and-privacy/soc · checked 2026-10-28
- HIPAA compliance: vapi.ai/pricing · checked 2026-10-28
- GDPR and CCPA tooling: docs.vapi.ai/security-and-privacy/GDPR · checked 2026-10-28
- Data residency choice: docs.vapi.ai/security-and-privacy/eu-region · checked 2026-10-28
Switch from Vapi in 4 steps
- Export your contact and call lists to CSV.
- Import them into HelloGrowthCRM and map each column on the import screen.
- Set up an AI voice agent with your knowledge base, connect calling, and test it on your own phone.
- Run Vapi and HelloGrowthCRM side by side for a week on different lists before you move your campaigns.
Your data
Export contacts and call results to CSV and import them; past call recordings and transcripts stay in Vapi.
Contract
Vapi's pay-as-you-go minutes have no contract, while support packages are monthly, so check yours before you switch. HelloGrowthCRM is $12 per user per month on the Growth plan.
Learning curve
AI voice agents are set up in the CRM without code; start with one campaign, such as calling new enquiries, before you add more.
Get the switching checklist by email
Verdict
Vapi is voice-agent infrastructure for developers; HelloGrowthCRM is an AI CRM suite with AI calling built in. Choose Vapi if engineers will build and run custom phone agents, pick their own models and voices, or need HIPAA with a BAA. Choose HelloGrowthCRM if a sales manager wants AI voice agents, a dialer and follow-up working on the same lead record, on the Growth plan, without writing code.
Want to see the difference?
See how HelloGrowthCRM compares to Vapi on your own pipeline.
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com