Every call automatically transcribed, speaker-labelled, and searchable across your entire team.
Call recordings become genuinely useful only when you can search them. A 45-minute sales call contains dozens of data points — budget signals, competitor mentions, objections raised, commitments made, next steps agreed. But if accessing that information requires listening to the full recording, the data is practically inaccessible at scale. Transcription converts every call into searchable text that can be queried across thousands of calls simultaneously.
The compliance value is equally significant. As SEBI tightens regulations on financial advisor communications, IRDAI increases oversight of insurance sales calls, and real estate regulations evolve under RERA, having a complete, searchable record of every customer-facing call is becoming a regulatory requirement rather than a nice-to-have. Transcription provides this automatically — no manual documentation required.
Automatic Speaker Labels
Every transcript identifies Rep vs Prospect speaking turns — making it easy to review dialogue without listening.
Searchable Transcript Library
Search across all transcripts by keyword, rep, date range, or contact — find any conversation in seconds.
Key Moment Extraction
AI identifies and tags objections, competitor mentions, next step commitments, and pricing discussions in every transcript.
CRM Record Linking
Every transcript is linked to the contact and deal record — accessible from the activity timeline.
Deepgram / AssemblyAI Powered
Enterprise-grade transcription accuracy for Indian English accents and mixed Hindi-English conversations.
NBFC using call transcripts for loan terms dispute resolution
An NBFC in Mumbai faced a recurring problem: customers disputing the terms discussed over the phone before loan disbursement. Without call recordings, these disputes were unresolvable and often resulted in concessions. After enabling call transcription, every disbursement-related call is transcribed and linked to the loan application. In the first 6 months, not a single dispute required a concession — the transcript resolved every case.