AI CRM suite
Cloud phone and contact center
Dialpad Alternative: HelloGrowthCRM vs Dialpad
Last verified against Dialpad's own pricing and product pages.
Quick verdict
Should you switch from Dialpad to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
US sales teams, agencies and service businesses that call leads and customers every day and want calling, AI call notes and the follow-up, from quote to invoice to task, in one CRM rather than a phone system synced to a CRM.
Contact centres and larger sales and support organisations that need a carrier-grade business phone, routing and workforce management, real-time AI coaching at scale and HIPAA, and already run a CRM that Dialpad connects to.
How to evaluate Dialpad against a CRM with calling
Dialpad is an AI-powered business communications platform. Connect is its cloud phone and meetings product, Sell adds sales dialing, coaching and quality tools, Support is an omnichannel contact centre with routing, chat, SMS and social messaging, and AI Agents answer customers on voice and digital channels. Its speech AI transcribes and summarises calls in real time, and it connects to CRMs such as Salesforce, HubSpot and Zoho rather than being one.
HelloGrowthCRM is an AI CRM suite in which calling is one channel. The dialer, power dialer, recordings, AI summaries, live coaching and an AI voice agent run through a provider you connect, next to email, SMS, web chat and social messages in the team inbox. The same customer record carries the company, the deals on the pipeline, the quotes and invoices, the tickets and the tasks on the team's boards.
The table above shows both columns as they stand on 2026-10-28. "Included (Growth plan)" means the capability is part of HelloGrowthCRM's Growth plan. "Via integration" means it works through a provider you connect. "Coming soon" marks a HelloGrowthCRM capability that is planned but not shipped, such as stored call transcripts. "Separate product" means Dialpad sells it apart from the seat, as with AI Agents, and "Limited" means Dialpad covers part of it. "Not listed" means Dialpad's own plan lists do not include it; it is not a statement from Dialpad, and the source link shows the page that was checked.
To choose, look at where your team spends the day. If it is on the phone in a queue, a contact centre such as Dialpad is built for that. If calls lead to quotes, invoices, booked meetings and follow-up tasks, that work needs a CRM, and calling from the CRM keeps the conversation and the deal on one record.
The 10 differences that decide it
What buyers comparing Dialpad ask about most. Each Dialpad cell links to Dialpad's own page.
| What you need | Why it matters | HelloGrowthCRM | Dialpad |
|---|---|---|---|
| Call leads from the CRM | Reps dial in one click and every call lands on the lead's timeline. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Record calls | Managers coach from real calls and settle disputes about what was promised. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| AI call summaries | Notes write themselves, so follow-ups start from what the customer said. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| AI answers missed calls | After-hours callers get an answer instead of voicemail. | Included (Growth plan) | Separate productSource, checked 2026-10-28 |
| Two-way texting | Customers who ignore email still answer a text. | Via integration | IncludedSource, checked 2026-10-28 |
| Bulk SMS | Reach a whole segment at once for offers, reminders and events. | Included (Growth plan) | LimitedSource, checked 2026-10-28 |
| One shared inbox | The whole team sees every conversation, so nothing waits on one person. | Included (Growth plan) | Support Essentials and aboveSource, checked 2026-10-28 |
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| Automatic follow-up emails | Leads get chased on schedule and the sequence stops when they reply. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| Quotes from the deal | Pricing goes out in minutes, without copying data into another tool. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
What HelloGrowthCRM includes for teams comparing Dialpad
Included in Growth. Each card says what the feature does not do yet.
Power dialer
Dialing sessions that call down a list, with recording and the call outcome logged on the lead.
Limit: Parallel (multi-line) dialing is not offered.
AI voice agents
AI agents that place and answer calls and run scheduled call campaigns, with results on the lead.
Limit: Voice and language coverage varies; test your accent and language on a call first.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Email sequences
Multi-step follow-up that stops when the lead replies, triggered by stage changes.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
What it costs for 5, 10 and 25 users
Year-one cost at list price: HelloGrowthCRM Growth at $12 per user per month, and Dialpad Connect Standard at $15 per user per month (as listed, from Dialpad's pricing page, checked 2026-10-28).
| Team size | HelloGrowthCRM | Dialpad Connect Standard |
|---|---|---|
| 5 users | $720 | $900 |
| 10 users | $1,440 | $1,800 |
| 25 users | $3,600 | $4,500 |
Dialpad's sales plans with AI coaching start at $39 per user (Sell Essentials). Dialpad does not include a CRM pipeline.
Try your own team size
Dialpad Connect Standard
$1,800 in year one
$15 per user per month, as listed.
HelloGrowthCRM Growth
$1,440 in year one
$12 per user per month.
Dialpad price from its pricing page, checked 2026-10-28. Taxes, usage charges and add-ons are not included on either side.
Why teams look past Dialpad
Teams look past Dialpad for three reasons.
The first is the CRM. Dialpad's plan lists, checked on 2026-10-28, include no company records, deal pipeline, quotes, invoices, email campaigns or task boards; its contact records and timeline are partial, and deals sit in Salesforce, HubSpot, Zoho or another CRM it integrates with. HelloGrowthCRM is the CRM, with the call on the same record as the deal.
The second is how the products are split. Calling, sales dialing, the omnichannel contact centre and AI Agents are separate Dialpad products and tiers. HelloGrowthCRM includes the power dialer, the team inbox with live chat and Messenger, SLA tracking, AI agents and the AI voice agent in the Growth plan.
The third is everything after the call. HelloGrowthCRM adds quotes, invoices, email sequences, booking pages, a help desk and task boards to the dialer. One difference runs the other way: Dialpad includes calling minutes and has a HIPAA programme, while HelloGrowthCRM places calls through a provider you connect and does not have a HIPAA programme.
Where Dialpad is stronger
- A full cloud phone system and contact center.
- HIPAA support, which HelloGrowthCRM does not offer.
- International calling without your own telephony account.
Full capability comparison
54 capabilities in 13 groups. Open a group to see every row.
Calling and messaging (15)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Click-to-call dialer | Included (Growth plan) | Included |
| Call recording | Included (Growth plan) | Included |
| Transcription of recorded calls | Coming soon | Included |
| Live call transcription | Included (Growth plan) | Included |
| Power dialer | Included (Growth plan) | Sell Essentials / Support and above |
| International calling | Via integration | Included |
| Two-way SMS | Via integration | Included |
| Bulk SMS | Included (Growth plan) | Limited |
| Shared team inbox | Included (Growth plan) | Support Essentials and above |
| Website live chat | Included (Growth plan) | Support plans |
| Facebook Messenger inbox | Included (Growth plan) | Support plans |
| Instagram DM and comment inbox | Via integration | Support plans |
| Inbox SLA and first-response tracking | Included (Growth plan) | Support plans |
| Skill-based conversation routing | Included (Growth plan) | Support Essentials and above |
| Email sequences | Included (Growth plan) | Not listed |
AI (9)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| AI call summaries | Included (Growth plan) | Included |
| Live call coaching | Included (Growth plan) | Sell Advanced / Support Advanced and above |
| Conversation intelligence | Included (Growth plan) | Included |
| AI inbound call answering | Included (Growth plan) | Separate product |
| Multiple prebuilt AI agents | Included (Growth plan) | Separate product |
| AI inbox autopilot | Included (Growth plan) | Separate product |
| AI answers from a knowledge base | Included (Growth plan) | Separate product |
| AI assistant chat over CRM data | Included (Growth plan) | Limited |
| AI email and message drafting | Included (Growth plan) | Limited |
Reporting (3)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Call analytics | Included (Growth plan) | Included |
| Standard dashboards | Included (Growth plan) | Included |
| Sales rep performance reports | Included (Growth plan) | Included |
Mobile (2)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Mobile dialer | Included (Growth plan) | Included |
| Native iOS and Android apps | Included (Growth plan) | Included |
Support and customer success (4)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| CSAT surveys | Included (Growth plan) | Limited |
| Knowledge base | Included (Growth plan) | Limited |
| SLA policies and escalation | Included (Growth plan) | Limited |
| Support ticketing | Included (Growth plan) | Not listed |
Records and pipeline (5)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Limited |
| Activity timeline | Included (Growth plan) | Limited |
| Lead assignment and routing rules | Included (Growth plan) | Limited |
| Company and account records | Included (Growth plan) | Not listed |
| Customizable pipeline stages | Included (Growth plan) | Not listed |
Automation (3)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Limited |
| Zapier | Via integration | Via integration |
| Public REST API | Included (Growth plan) | Included |
Integrations (3)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Salesforce sync | Via integration | Via integration |
| HubSpot sync | Via integration | Via integration |
| Zendesk | Via integration | Via integration |
Security and admin (4)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Roles and permissions | Included (Growth plan) | Included |
| Single sign-on (SAML/OIDC) | Included (Growth plan) | Connect Enterprise and above |
| Two-factor authentication | Included (Growth plan) | Included |
| HIPAA compliance | Not available | Included |
Sales execution (2)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Kanban deal board | Included (Growth plan) | Not listed |
| Pipeline forecasting | Included (Growth plan) | Not listed |
Quotes, invoices and payments (2)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Quotes | Included (Growth plan) | Not listed |
| Invoicing | Included (Growth plan) | Not listed |
Marketing (1)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Email marketing campaigns | Included (Growth plan) | Not listed |
Tasks and operations (1)
| Capability | HelloGrowthCRM | Dialpad |
|---|---|---|
| Task boards (kanban) | Included (Growth plan) | Not listed |
Sources for the Dialpad column (54)
Each Dialpad cell is checked against Dialpad's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date. “Not listed” means Dialpad's own product or pricing pages do not list the capability; it is not a statement from Dialpad.
- Click-to-call dialer: help.dialpad.com/hc/en-us/categories/360001531991-Integrations · checked 2026-10-28
- Call recording: dialpad.com/pricing/ · checked 2026-10-28
- Transcription of recorded calls: dialpad.com/features/artificial-intelligence/ · checked 2026-10-28
- Live call transcription: dialpad.com/features/artificial-intelligence/ · checked 2026-10-28
- AI call summaries: dialpad.com/pricing/ · checked 2026-10-28
- Live call coaching: dialpad.com/pricing/ · checked 2026-10-28
- Conversation intelligence: dialpad.com/features/artificial-intelligence/ · checked 2026-10-28
- Call analytics: help.dialpad.com/hc/en-us/articles/54852996781211-Export-Your-Analytics-Data · checked 2026-10-28
- Power dialer: help.dialpad.com/hc/en-us/articles/55612302572059-Dialpad-Powerdialer-with-Salesforce · checked 2026-10-28
- International calling: help.dialpad.com/hc/en-us/articles/54743117039643-International-Calling · checked 2026-10-28
- Mobile dialer: help.dialpad.com/hc/en-us/sections/360003963231-Dialer · checked 2026-10-28
- AI inbound call answering: dialpad.com/ai-agent/ · checked 2026-10-28
- Multiple prebuilt AI agents: dialpad.com/ · checked 2026-10-28
- AI inbox autopilot: help.dialpad.com/hc/en-us/articles/54822346725019-AI-Agent · checked 2026-10-28
- AI answers from a knowledge base: help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent · checked 2026-10-28
- AI assistant chat over CRM data: dialpad.com/features/artificial-intelligence/ · checked 2026-10-28
- AI email and message drafting: dialpad.com/ · checked 2026-10-28
- Two-way SMS: help.dialpad.com/hc/en-us/sections/360003962851-Messaging · checked 2026-10-28
- Bulk SMS: help.dialpad.com/hc/en-us/articles/54877136746907-Bulk-Messaging · checked 2026-10-28
- Shared team inbox: help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels · checked 2026-10-28
- Website live chat: help.dialpad.com/hc/en-us/articles/54372096295323-Digital-Channel-Configuration · checked 2026-10-28
- Facebook Messenger inbox: help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels · checked 2026-10-28
- Instagram DM and comment inbox: help.dialpad.com/hc/en-us/articles/54370683435419-Digital-Channels · checked 2026-10-28
- Inbox SLA and first-response tracking: help.dialpad.com/hc/en-us/articles/54845196478875-Changes-to-Average-Speed-to-Answer-Service-Level · checked 2026-10-28
- Skill-based conversation routing: dialpad.com/pricing/ · checked 2026-10-28
- CSAT surveys: dialpad.com/features/artificial-intelligence/ · checked 2026-10-28
- Knowledge base: help.dialpad.com/hc/en-us/articles/54542536836891-Create-an-Agentic-AI-Agent · checked 2026-10-28
- SLA policies and escalation: help.dialpad.com/hc/en-us/articles/54845196478875-Changes-to-Average-Speed-to-Answer-Service-Level · checked 2026-10-28
- Contact and lead records: help.dialpad.com/hc/en-us/categories/360001531991-Integrations · checked 2026-10-28
- Activity timeline: help.dialpad.com/hc/en-us/articles/54985791349403-Dialpad-for-HubSpot-101 · checked 2026-10-28
- Lead assignment and routing rules: dialpad.com/pricing/ · checked 2026-10-28
- Visual workflow automation: dialpad.com/ · checked 2026-10-28
- Zapier: help.dialpad.com/hc/en-us/articles/55208567979803-Dialpad-Zapier · checked 2026-10-28
- Public REST API: developers.dialpad.com/docs/call-events · checked 2026-10-28
- Salesforce sync: help.dialpad.com/hc/en-us/articles/55023053157019-Use-Salesforce-for-Dialpad · checked 2026-10-28
- HubSpot sync: help.dialpad.com/hc/en-us/articles/54985791349403-Dialpad-for-HubSpot-101 · checked 2026-10-28
- Zendesk: help.dialpad.com/hc/en-us/categories/360001531991-Integrations · checked 2026-10-28
- Standard dashboards: help.dialpad.com/hc/en-us/articles/54852996781211-Export-Your-Analytics-Data · checked 2026-10-28
- Sales rep performance reports: dialpad.com/pricing/ · checked 2026-10-28
- Roles and permissions: help.dialpad.com/hc/en-us/articles/53072884560283-Sign-a-Business-Associate-Agreement-BAA · checked 2026-10-28
- Single sign-on (SAML/OIDC): help.dialpad.com/hc/en-us/categories/360001531991-Integrations · checked 2026-10-28
- Two-factor authentication: help.dialpad.com/hc/en-us/sections/53029277032603-Security-and-Trust · checked 2026-10-28
- HIPAA compliance: help.dialpad.com/hc/en-us/articles/53072924784667-Dialpad-HIPAA · checked 2026-10-28
- Native iOS and Android apps: help.dialpad.com/hc/en-us/sections/360003963231-Dialer · checked 2026-10-28
- Company and account records: dialpad.com/pricing/ · checked 2026-10-28
- Customizable pipeline stages: dialpad.com/pricing/ · checked 2026-10-28
- Kanban deal board: dialpad.com/pricing/ · checked 2026-10-28
- Pipeline forecasting: dialpad.com/pricing/ · checked 2026-10-28
- Quotes: dialpad.com/pricing/ · checked 2026-10-28
- Invoicing: dialpad.com/pricing/ · checked 2026-10-28
- Email marketing campaigns: dialpad.com/pricing/ · checked 2026-10-28
- Email sequences: dialpad.com/pricing/ · checked 2026-10-28
- Task boards (kanban): dialpad.com/pricing/ · checked 2026-10-28
- Support ticketing: dialpad.com/pricing/ · checked 2026-10-28
Switch from Dialpad in 4 steps
- Export contacts from Dialpad to CSV.
- Import them into HelloGrowthCRM and map fields on the import screen.
- Connect calling in HelloGrowthCRM, or keep Dialpad as your phone system.
- Run both for a week before you move your sales calling.
Your data
Export Dialpad records to CSV and import them; the import screen maps each column. Custom objects and automations are rebuilt by hand.
Learning curve
A guided setup wizard creates the pipeline, stages and fields; you can keep your current stage names.
Get the switching checklist by email
Verdict
Choose Dialpad if voice is the centre of the operation: a cloud phone with included minutes, a contact centre with routing and workforce tools, real-time transcription and coaching on its own speech AI, HIPAA with a signed BAA, and a CRM such as Salesforce or HubSpot connected for the deals. Choose HelloGrowthCRM if calls are one part of selling and serving: companies and deals on a pipeline, quotes and invoices, email campaigns and sequences, a team inbox, tickets and task boards on the same record as the call, at one published per-user price.
Want to see the difference?
See how HelloGrowthCRM compares to Dialpad on your own pipeline.
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com