AI CRM suite
Conversational marketing (being retired)
Drift Alternative: HelloGrowthCRM vs Drift
Last verified against Drift's own pricing and product pages.
Quick verdict
Should you switch from Drift to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
What changed · checked 2026-10-28
Drift is being sunset
On 2026-03-05 Clari + Salesloft announced the gradual sunset of its Drift conversational marketing solution and said it will refer existing Drift clients to 1mind as the successor. Salesloft's Drift page now reads "We've transitioned from Drift to 1mind." If you run Drift today, plan where your website chat, routing and meeting booking will live next.
Who should choose which
US B2B and service businesses that used Drift to start conversations on their website and now need a home for that chat, plus the sales work after it: deals on a pipeline, quotes and proposals, calls, follow-up reminders and task boards.
Existing Drift customers on Salesloft and Salesforce who want to follow Clari + Salesloft's referral to 1mind, keep their revenue-orchestration stack intact and work through a managed enterprise transition.
How to replace Drift without losing pipeline
Drift built the conversational marketing category: chat on the website, playbooks that qualify visitors, routing to the right rep and a meeting booked in the conversation. It was folded into Salesloft, which merged with Clari, and on 2026-03-05 the combined company announced Drift's gradual sunset with a referral to 1mind. Drift's developer documentation still describes the contacts, accounts, conversations, playbooks and booked-meetings APIs that held it together.
HelloGrowthCRM covers the front of that motion with a website chat widget, a team inbox, meeting booking pages, landing pages and forms, and lead assignment rules. The difference is what happens next: the lead lands in a CRM where it becomes a deal on a pipeline you configure, gets a quote or proposal, is called from the browser dialer, and generates follow-up reminders and tasks on boards the team works from.
The table above shows both columns as they stand on 2026-10-28. "Included (Growth plan)" means the capability is part of HelloGrowthCRM's Growth plan. "Via integration" means it works through a provider you connect. "Not listed" means the Drift pages and developer documentation that were checked do not list the capability; it is not a statement from Drift. Capabilities Drift is known for whose first-party pages are gone, such as its chatbots and visitor identification, are left out of the table rather than guessed.
Plan the move in three steps. First, list what your Drift setup does today: which pages show chat, which playbooks qualify, who gets routed what, and which meeting links are live. Second, rebuild those as HelloGrowthCRM chat, forms, assignment rules and booking pages in a trial. Third, decide where qualified conversations go next. If the answer was always another CRM, the move is the moment to consolidate.
The 10 differences that decide it
What buyers comparing Drift ask about most. Each Drift cell links to Drift's own page.
| What you need | Why it matters | HelloGrowthCRM | Drift |
|---|---|---|---|
| Website live chat | Visitors ask before they leave, and the chat becomes a lead. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Booking pages | Prospects book a meeting without back-and-forth email. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| One shared inbox | The whole team sees every conversation, so nothing waits on one person. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
| Instagram DMs | Instagram enquiries are answered from the shared inbox. | Via integration | Not listedSource, checked 2026-10-28 |
| Facebook Messenger | Messenger enquiries are answered from the shared inbox. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| Call leads from the CRM | Reps dial in one click and every call lands on the lead's timeline. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| Bulk SMS | Reach a whole segment at once for offers, reminders and events. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| No-code automations | Routine steps such as assignment, reminders and updates happen without a rep. | Included (Growth plan) | Not listedSource, checked 2026-10-28 |
| REST API | Connect the CRM to your own systems. | Included (Growth plan) | IncludedSource, checked 2026-10-28 |
What HelloGrowthCRM includes for teams comparing Drift
Included in Growth. Each card says what the feature does not do yet.
Website chat with AI answers
A chat widget with live visitors, proactive triggers and answers drawn from your knowledge base.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Knowledge base
Help articles your customers can search, which the AI chat also answers from.
AI lead scoring
Ranks every lead from engagement, source and past conversions so reps call the likeliest buyers first.
Email sequences
Multi-step follow-up that stops when the lead replies, triggered by stage changes.
AI voice agents
AI agents that place and answer calls and run scheduled call campaigns, with results on the lead.
Limit: Voice and language coverage varies; test your accent and language on a call first.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
What it costs for 5, 10 and 25 users
Drift publishes no plans or prices; its page now points to Salesloft's successor product, which is sold on quote.
Price it yourself
- Ask Drift for a written quote for your team size, including any usage, AI or channel charges.
- Add the one-time fees: onboarding, migration and number setup.
- Multiply HelloGrowthCRM's $12 per user per month by your users and by 12: 5 users is $720, 10 users $1,440 and 25 users $3,600 a year.
- Compare the two totals for the features you will actually use.
Why teams look past Drift
Most teams are looking because they have to.
Clari + Salesloft announced the gradual sunset of Drift on 2026-03-05 and is referring existing clients to 1mind. Any team with Drift chat on its website needs a plan for the widget, the routing rules, the meeting links and the conversation history.
The move is also a chance to close a gap. Drift's pages and developer documentation, checked on 2026-10-28, list chat, meeting booking, conversational landing pages, routing hand-offs and CRM integrations, and no deal pipeline, quotes, invoices, calling or help desk; Drift sent conversations to a CRM rather than being one. HelloGrowthCRM puts the chat widget, the team inbox and meeting booking pages in front of a CRM with pipelines, forecasts, quotes, a browser dialer, follow-up reminders, task boards and support ticketing.
Where Drift is stronger
- Playbooks and conversational landing pages tuned for B2B website traffic.
- Deep Salesforce and Marketo integrations for enterprise marketing teams.
- SCIM user provisioning.
Full capability comparison
47 capabilities in 12 groups. Open a group to see every row.
Calling and messaging (7)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Website live chat | Included (Growth plan) | Included |
| Shared team inbox | Included (Growth plan) | Included |
| Suppression and one-click unsubscribe | Included (Growth plan) | Included |
| Two-way SMS | Via integration | Not listed |
| Click-to-call dialer | Included (Growth plan) | Not listed |
| Call recording | Included (Growth plan) | Not listed |
| Power dialer | Included (Growth plan) | Not listed |
Sales execution (7)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Meeting booking pages | Included (Growth plan) | Included |
| Kanban deal board | Included (Growth plan) | Not listed |
| Multiple pipelines | Included (Growth plan) | Not listed |
| Pipeline forecasting | Included (Growth plan) | Not listed |
| Deal line items | Included (Growth plan) | Not listed |
| Product and price catalog | Included (Growth plan) | Not listed |
| Sales goals and quotas | Included (Growth plan) | Not listed |
Lead capture (3)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Landing page builder | Included (Growth plan) | Included |
| Embeddable web lead form | Included (Growth plan) | Limited |
| Public intake and routing forms | Included (Growth plan) | Limited |
Records and pipeline (6)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Lead assignment and routing rules | Included (Growth plan) | Limited |
| Contact and lead records | Included (Growth plan) | Included |
| Company and account records | Included (Growth plan) | Included |
| Custom fields | Included (Growth plan) | Included |
| Activity timeline | Included (Growth plan) | Included |
| Customizable pipeline stages | Included (Growth plan) | Not listed |
Integrations (3)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Salesforce sync | Via integration | Via integration |
| HubSpot sync | Via integration | Via integration |
| Google Analytics 4 | Via integration | Via integration |
Automation (5)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Zapier | Via integration | Via integration |
| Outbound webhooks | Via integration | Included |
| Public REST API | Included (Growth plan) | Included |
| API keys and developer portal | Included (Growth plan) | Included |
| Automatic follow-up reminders | Included (Growth plan) | Not listed |
Reporting (1)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Data export | Included (Growth plan) | Included |
Security and admin (2)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Teams and divisions | Included (Growth plan) | Included |
| GDPR and CCPA tooling | Included (Growth plan) | Included |
Quotes, invoices and payments (4)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Quotes | Included (Growth plan) | Not listed |
| Proposals | Included (Growth plan) | Not listed |
| Invoicing | Included (Growth plan) | Not listed |
| Payment links | Via integration | Not listed |
AI (2)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| AI inbound call answering | Included (Growth plan) | Not listed |
| AI call summaries | Included (Growth plan) | Not listed |
Tasks and operations (1)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Task boards (kanban) | Included (Growth plan) | Not listed |
Support and customer success (6)
| Capability | HelloGrowthCRM | Drift |
|---|---|---|
| Support ticketing | Included (Growth plan) | Not listed |
| Email-to-ticket | Included (Growth plan) | Not listed |
| SLA policies and escalation | Included (Growth plan) | Not listed |
| Knowledge base | Included (Growth plan) | Not listed |
| NPS surveys | Not available | Not listed |
| Customer portal | Included (Growth plan) | Not listed |
Sources for the Drift column (47)
Each Drift cell is checked against Drift's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date. “Not listed” means Drift's own product or pricing pages do not list the capability; it is not a statement from Drift.
- Website live chat: devdocs.drift.com/docs/using-drift-apis · checked 2026-10-28
- Shared team inbox: devdocs.drift.com/docs/using-drift-apis · checked 2026-10-28
- Meeting booking pages: devdocs.drift.com/docs/get-booked-meetings · checked 2026-10-28
- Landing page builder: devdocs.drift.com/docs/retrieve-conversational-landing-pages · checked 2026-10-28
- Embeddable web lead form: devdocs.drift.com/docs/fast-lane-playbook-install-guide · checked 2026-10-28
- Public intake and routing forms: devdocs.drift.com/docs/fast-lane-playbook-install-guide · checked 2026-10-28
- Lead assignment and routing rules: devdocs.drift.com/docs/use-salesforce-flow-builder-to-update-lead-or-contact-ownership-from-drift-conversation-tasks · checked 2026-10-28
- Contact and lead records: devdocs.drift.com/docs/contact-model · checked 2026-10-28
- Company and account records: devdocs.drift.com/docs/account-model · checked 2026-10-28
- Custom fields: devdocs.drift.com/docs/listing-custom-attributes · checked 2026-10-28
- Activity timeline: devdocs.drift.com/docs/posting-timeline-events · checked 2026-10-28
- Suppression and one-click unsubscribe: devdocs.drift.com/docs/unsubscribe-contacts-from-emails · checked 2026-10-28
- Salesforce sync: devdocs.drift.com/docs/use-salesforce-flow-builder-to-update-lead-or-contact-ownership-from-drift-conversation-tasks · checked 2026-10-28
- HubSpot sync: devdocs.drift.com/docs/load-drift-after-opt-in-through-hubspot-cookie-consent-banner · checked 2026-10-28
- Google Analytics 4: devdocs.drift.com/llms.txt · checked 2026-10-28
- Zapier: devdocs.drift.com/docs/zapier-and-drift-custom-webhook-configuration · checked 2026-10-28
- Outbound webhooks: devdocs.drift.com/docs/playbook-webhook-implementation-guide · checked 2026-10-28
- Public REST API: devdocs.drift.com/docs/using-drift-apis · checked 2026-10-28
- API keys and developer portal: devdocs.drift.com/docs/using-drift-apis · checked 2026-10-28
- Data export: devdocs.drift.com/docs/how-to-export-conversations-from-drift · checked 2026-10-28
- Teams and divisions: devdocs.drift.com/docs/team-model · checked 2026-10-28
- GDPR and CCPA tooling: devdocs.drift.com/docs/gdpr-deletion · checked 2026-10-28
- Customizable pipeline stages: salesloft.com/platform/drift · checked 2026-10-28
- Kanban deal board: salesloft.com/platform/drift · checked 2026-10-28
- Multiple pipelines: salesloft.com/platform/drift · checked 2026-10-28
- Pipeline forecasting: salesloft.com/platform/drift · checked 2026-10-28
- Deal line items: salesloft.com/platform/drift · checked 2026-10-28
- Product and price catalog: salesloft.com/platform/drift · checked 2026-10-28
- Sales goals and quotas: salesloft.com/platform/drift · checked 2026-10-28
- Quotes: salesloft.com/platform/drift · checked 2026-10-28
- Proposals: salesloft.com/platform/drift · checked 2026-10-28
- Invoicing: salesloft.com/platform/drift · checked 2026-10-28
- Payment links: salesloft.com/platform/drift · checked 2026-10-28
- Two-way SMS: devdocs.drift.com/llms.txt · checked 2026-10-28
- Click-to-call dialer: salesloft.com/platform/drift · checked 2026-10-28
- Call recording: salesloft.com/platform/drift · checked 2026-10-28
- Power dialer: salesloft.com/platform/drift · checked 2026-10-28
- AI inbound call answering: salesloft.com/platform/drift · checked 2026-10-28
- AI call summaries: salesloft.com/platform/drift · checked 2026-10-28
- Task boards (kanban): salesloft.com/platform/drift · checked 2026-10-28
- Automatic follow-up reminders: salesloft.com/platform/drift · checked 2026-10-28
- Support ticketing: salesloft.com/platform/drift · checked 2026-10-28
- Email-to-ticket: salesloft.com/platform/drift · checked 2026-10-28
- SLA policies and escalation: salesloft.com/platform/drift · checked 2026-10-28
- Knowledge base: salesloft.com/platform/drift · checked 2026-10-28
- NPS surveys: salesloft.com/platform/drift · checked 2026-10-28
- Customer portal: salesloft.com/platform/drift · checked 2026-10-28
Switch from Drift in 4 steps
- Export contacts and conversation transcripts from Drift before your access ends.
- Import contacts into HelloGrowthCRM and map fields on the import screen.
- Install the HelloGrowthCRM chat widget, add your knowledge-base articles and set up booking pages.
- Run both chat widgets for a week on different pages, then remove Drift.
Your data
Export contacts and transcripts from Drift now; import contacts by CSV and keep transcripts as notes or files.
Learning curve
A guided setup wizard creates the pipeline, stages and fields; you can keep your current stage names.
Get the switching checklist by email
Verdict
Choose the 1mind route if you are an enterprise Drift customer whose chat already feeds Salesloft and Salesforce, and you want the referral path Clari + Salesloft set up. Choose HelloGrowthCRM if you want website chat, meeting booking and routing in the same CRM that holds the pipeline, quotes, calls, follow-ups and support tickets, at a published per-user price you can buy without a sales call.
Want to see the difference?
See how HelloGrowthCRM compares to Drift on your own pipeline.
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com