AI CRM suite
Business phone system and contact center
Keep RingCentral, Add a Sales CRM: HelloGrowthCRM vs RingCentral
Last verified against RingCentral's own pricing and product pages.
Quick verdict
Should you switch from RingCentral to HelloGrowthCRM?
Decide on evidence.
- Step 1
List must-haves
Pipeline, WhatsApp, calling, reports
- Step 2
Price your team
Cost per user at your real team size
- Step 3
Trial with real leads
A week of genuine follow-up
- Step 4
Check the extras
AI, automation and integrations you need
- Step 5
Plan the move
Export, import and go live
HelloGrowthCRM's free plan lets you run step 3 on real leads before paying.
Who should choose which
Sales teams and service businesses whose calls are about deals: new enquiries, follow-ups, quotes and renewals. If your reps juggle a phone app and a separate CRM, HelloGrowthCRM puts the dialer, recordings, AI call summaries, AI voice agents and texting next to the pipeline for $12 per user per month, with calls running through a provider you connect.
Businesses that need a full phone system: extensions for every employee, call queues, IVR menus, fax, video meetings, Microsoft Teams calling and a contact center with workforce management. RingCentral also offers HIPAA support, AI meeting notes and call transcription today. HelloGrowthCRM is not HIPAA compliant and does not replace a company phone system.
What RingCentral is, and where a CRM fits
RingCentral is a business phone system and contact center. RingEX gives each user a number with unlimited US and Canada calling, business texting, video and an AI assistant; RingCX adds a contact center with dialers and digital channels; and AI Receptionist answers calls on any phone system. RingCentral says it serves over 600,000 businesses (checked 2026-10-28).
HelloGrowthCRM is an AI CRM suite in which calls are part of the sale. Reps click to call from the lead, work lists in the power dialer, and get recordings and AI summaries on the record. AI voice agents answer and place calls, texts and emails sit in the same shared inbox, and deals, quotes and follow-ups come from that record.
The tables on this page show both columns as of 2026-10-28. "Not listed" means RingCentral's own pages do not list the capability, and a plan name in its column means the capability starts on that plan or add-on.
To decide, separate the phone system from the sales process. If you need extensions, queues and a company directory, keep RingCentral. If your sellers need their calls, follow-ups and deals in one place, that is CRM work.
The 10 differences that decide it
What buyers comparing RingCentral ask about most. Each RingCentral cell links to RingCentral's own page.
| What you need | Why it matters | HelloGrowthCRM | RingCentral |
|---|---|---|---|
| Deal pipeline board | Every open deal, its stage and its value on one screen. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Automatic follow-up emails | Leads get chased on schedule and the sequence stops when they reply. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| Quotes from the deal | Pricing goes out in minutes, without copying data into another tool. | Included (Growth plan) | Not availableSource, checked 2026-10-28 |
| AI makes outbound calls | Reminder and qualification calls run without a rep on the line. | Included (Growth plan) | Enterprise Contact Center and aboveSource, checked 2026-10-28 |
| AI answers missed calls | After-hours callers get an answer instead of voicemail. | Included (Growth plan) | Paid add-onSource, checked 2026-10-28 |
| One shared inbox | The whole team sees every conversation, so nothing waits on one person. | Included (Growth plan) | Paid add-onSource, checked 2026-10-28 |
| Website live chat | Visitors ask before they leave, and the chat becomes a lead. | Included (Growth plan) | RingCX Standard annual and aboveSource, checked 2026-10-28 |
| Power dialer | Reps work a call list back to back instead of dialing one by one. | Included (Growth plan) | RingCX Standard annual and aboveSource, checked 2026-10-28 |
| Call transcripts | Every word of a recorded call can be searched later. | Coming soon | IncludedSource, checked 2026-10-28 |
| HIPAA compliance | Protected health information needs a vendor that signs a BAA. | Not available | IncludedSource, checked 2026-10-28 |
What HelloGrowthCRM includes for teams comparing RingCentral
Included in Growth. Each card says what the feature does not do yet.
Power dialer
Dialing sessions that call down a list, with recording and the call outcome logged on the lead.
Limit: Parallel (multi-line) dialing is not offered.
AI voice agents
AI agents that place and answer calls and run scheduled call campaigns, with results on the lead.
Limit: Voice and language coverage varies; test your accent and language on a call first.
Team inbox
Email, SMS, chat, social and WhatsApp conversations in one inbox, with assignment, snooze and mentions.
Limit: AI autopilot drafts and sends on email only.
Scheduler and booking pages
Branded booking pages with one-to-one, round-robin and collective meeting types, routing forms and reminders.
Limit: Two-way free/busy sync with outside calendars is not confirmed yet.
Email sequences
Multi-step follow-up that stops when the lead replies, triggered by stage changes.
Quotes, proposals and invoices
Quotes built from the deal, turned into invoices, plus recurring invoices and AI-drafted proposals.
Limit: Card payments run through a payment provider you connect.
Task boards
Table, kanban, calendar, Gantt and analytics views with subtasks, dependencies, several assignees and time tracking.
Limit: No voice notes on tasks yet.
Report builder
About 24 lead and pipeline reports by stage, source, rep, team and channel, saved and exported.
Limit: Scheduled, emailed reports are coming soon.
What it costs for 5, 10 and 25 users
Year-one cost at list price: HelloGrowthCRM Growth at $12 per user per month, and RingCentral RingEX Core at $30 per user per month (billed monthly, from RingCentral's pricing page, checked 2026-10-28).
| Team size | HelloGrowthCRM | RingCentral RingEX Core |
|---|---|---|
| 5 users | $720 | $1,800 |
| 10 users | $1,440 | $3,600 |
| 25 users | $3,600 | $9,000 |
RingEX Core is $20 per user per month billed annually. CRM integrations start on Advanced ($35 monthly, $25 annually); AI Receptionist is an add-on from $39 a month with 100 minutes, and AI Conversation Expert is $60 per user per month. HelloGrowthCRM's figure covers the CRM and its calling features; call charges from the provider you connect are separate.
Try your own team size
RingCentral RingEX Core
$3,600 in year one
$30 per user per month, billed monthly.
HelloGrowthCRM Growth
$1,440 in year one
$12 per user per month.
RingCentral price from its pricing page, checked 2026-10-28. Taxes, usage charges and add-ons are not included on either side.
Why teams look past RingCentral
Sales teams look past RingCentral for three reasons.
The first is the CRM. RingCentral lists CRM integrations as not available on RingEX Core; they start on Advanced, and the CRM itself is a second subscription (RingCentral pricing, checked 2026-10-28).
The second is AI priced in pieces. RingCentral sells AI Receptionist as an add-on with a minute allowance and AI Conversation Expert per user (RingCentral AI pricing pages, checked 2026-10-28). HelloGrowthCRM includes AI voice agents and AI call summaries in Growth, within an AI call quota.
The third is power dialing. RingCentral's preview, progressive and predictive dialers sit in its RingCX contact center, priced per agent (RingCentral contact center pricing, checked 2026-10-28). HelloGrowthCRM includes a power dialer in Growth.
Where RingCentral is stronger
- A full company phone system: extensions, call queues, IVR, fax, video meetings and Microsoft Teams calling.
- A contact center (RingCX) with predictive dialing, workforce management and supervisor tools.
- Call transcription today; stored transcription is coming soon in HelloGrowthCRM.
- HIPAA support; HelloGrowthCRM is not HIPAA compliant.
- AI meeting notes for video calls; HelloGrowthCRM has no meeting notetaker.
Full capability comparison
48 capabilities in 9 groups. Open a group to see every row.
Records and pipeline (3)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Contact and lead records | Included (Growth plan) | Limited |
| Create a lead manually | Included (Growth plan) | Limited |
| Activity timeline | Included (Growth plan) | Limited |
Calling and messaging (14)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Shared team inbox | Included (Growth plan) | Paid add-on |
| Two-way SMS | Via integration | Included |
| Bulk SMS | Included (Growth plan) | RingCX Standard annual and above |
| Gmail sync | Via integration | Limited |
| Outlook and Microsoft 365 mail sync | Via integration | Limited |
| Email sequences | Included (Growth plan) | Not available |
| Click-to-call dialer | Included (Growth plan) | Included |
| Call recording | Included (Growth plan) | Included |
| Transcription of recorded calls | Coming soon | Included |
| Live call transcription | Included (Growth plan) | Included |
| Power dialer | Included (Growth plan) | RingCX Standard annual and above |
| International calling | Via integration | Included |
| Website live chat | Included (Growth plan) | RingCX Standard annual and above |
| Inbox SLA and first-response tracking | Included (Growth plan) | Call Queues Booster or RingCX and above |
AI (16)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| AI assistant chat over CRM data | Included (Growth plan) | Included |
| Churn and conversion prediction | Included (Growth plan) | Paid add-on |
| AI deal health monitoring | Included (Growth plan) | Paid add-on |
| AI call summaries | Included (Growth plan) | Included |
| AI outbound voice agent | Included (Growth plan) | Enterprise Contact Center and above |
| AI inbound call answering | Included (Growth plan) | Paid add-on |
| Live call coaching | Included (Growth plan) | Paid add-on |
| Conversation intelligence | Included (Growth plan) | Paid add-on |
| AI meeting notetaker bot | Not available | Included |
| AI inbox autopilot | Included (Growth plan) | Paid add-on |
| AI text-to-tasks | Included (Growth plan) | Included |
| Bring your own LLM key | Via integration | Limited |
| AI governance and approval mode | Included (Growth plan) | AI Receptionist Pro and above |
| Autonomous AI task execution | Beta | AI Receptionist Pro and above |
| AI answers from a knowledge base | Included (Growth plan) | Paid add-on |
| Multiple prebuilt AI agents | Included (Growth plan) | AI Receptionist Pro and above |
Automation (4)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Visual workflow automation | Included (Growth plan) | Enterprise Contact Center and above |
| Outbound webhooks | Via integration | Included |
| Public REST API | Included (Growth plan) | Included |
| API keys and developer portal | Included (Growth plan) | Included |
Sales execution (3)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Kanban deal board | Included (Growth plan) | Not available |
| Google Calendar sync | Via integration | Included |
| Outlook calendar sync | Included (Growth plan) | Included |
Quotes, invoices and payments (1)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Quotes | Included (Growth plan) | Not available |
Support and customer success (4)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Support ticketing | Included (Growth plan) | Via integration |
| Knowledge base | Included (Growth plan) | Enterprise Contact Center and above |
| CSAT surveys | Included (Growth plan) | RingCX Standard annual and above |
| NPS surveys | Not available | RingCX Standard annual and above |
Reporting (2)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| Standard dashboards | Included (Growth plan) | Included |
| Report builder | Included (Growth plan) | RingCX Standard annual and above |
Security and admin (1)
| Capability | HelloGrowthCRM | RingCentral |
|---|---|---|
| HIPAA compliance | Not available | Included |
Sources for the RingCentral column (48)
Each RingCentral cell is checked against RingCentral's own documentation or pricing page. A cell that has not been re-checked within 120 days is removed from the table rather than shown out of date.
- Contact and lead records: ringcentral.com/ringex.html · checked 2026-10-28
- Create a lead manually: ringcentral.com/ringex.html · checked 2026-10-28
- Activity timeline: ringcentral.com/ringex.html · checked 2026-10-28
- Shared team inbox: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Two-way SMS: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Bulk SMS: ringcentral.com/ringcx.html · checked 2026-10-28
- Gmail sync: ringcentral.com/ringcx.html · checked 2026-10-28
- Outlook and Microsoft 365 mail sync: ringcentral.com/ringcx.html · checked 2026-10-28
- Email sequences: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Click-to-call dialer: ringcentral.com/ringex.html · checked 2026-10-28
- Call recording: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Transcription of recorded calls: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Live call transcription: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Power dialer: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- International calling: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Website live chat: ringcentral.com/ringcx.html · checked 2026-10-28
- Inbox SLA and first-response tracking: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- AI assistant chat over CRM data: ringcentral.com/ai.html · checked 2026-10-28
- Churn and conversion prediction: ringcentral.com/products/ai-conversation-expert · checked 2026-10-28
- AI deal health monitoring: ringcentral.com/pricing/conversation-intelligence.html · checked 2026-10-28
- AI call summaries: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- AI outbound voice agent: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- AI inbound call answering: ringcentral.com/pricing/ai-receptionist.html · checked 2026-10-28
- Live call coaching: ringcentral.com/ringcx.html · checked 2026-10-28
- Conversation intelligence: ringcentral.com/ai.html · checked 2026-10-28
- AI meeting notetaker bot: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- AI inbox autopilot: ringcentral.com/ai-receptionist.html · checked 2026-10-28
- AI text-to-tasks: ringcentral.com/ai.html · checked 2026-10-28
- Bring your own LLM key: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- AI governance and approval mode: ringcentral.com/ai.html · checked 2026-10-28
- Autonomous AI task execution: ringcentral.com/ai.html · checked 2026-10-28
- AI answers from a knowledge base: ringcentral.com/pricing/ai-receptionist.html · checked 2026-10-28
- Multiple prebuilt AI agents: ringcentral.com/ai.html · checked 2026-10-28
- Visual workflow automation: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- Outbound webhooks: developers.ringcentral.com/api-products · checked 2026-10-28
- Public REST API: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- API keys and developer portal: developers.ringcentral.com/api-products · checked 2026-10-28
- Kanban deal board: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Google Calendar sync: ringcentral.com/pricing/ai-receptionist.html · checked 2026-10-28
- Outlook calendar sync: ringcentral.com/pricing/ai-receptionist.html · checked 2026-10-28
- Quotes: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Support ticketing: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Knowledge base: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- CSAT surveys: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- NPS surveys: ringcentral.com/pricing/contact-center.html · checked 2026-10-28
- Standard dashboards: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
- Report builder: ringcentral.com/ringcx.html · checked 2026-10-28
- HIPAA compliance: ringcentral.com/office/plansandpricing.html · checked 2026-10-28
Switch from RingCentral in 4 steps
- Export your contacts from RingCentral and your current CRM to CSV.
- Import them into HelloGrowthCRM and map each column on the import screen.
- Connect calling in HelloGrowthCRM and set up pipeline stages, sequences and an AI voice agent.
- Keep RingCentral for company phones and run both for a week before you move sales calling into the CRM.
Your data
Export RingCentral records to CSV and import them; the import screen maps each column. Custom objects and automations are rebuilt by hand.
Contract
RingCentral's lower prices are on annual billing, so check your renewal date before you drop seats. HelloGrowthCRM is $12 per user per month on the Growth plan.
Learning curve
A guided setup wizard creates the pipeline, stages and fields; you can keep your current stage names.
Get the switching checklist by email
Verdict
RingCentral is a business phone system and contact center; HelloGrowthCRM is an AI CRM suite with CRM calling built in, not a full phone system. Choose RingCentral if you need extensions, call queues, a company-wide phone system, video meetings or HIPAA. Choose HelloGrowthCRM if your sellers need calling, AI voice agents, follow-up and a pipeline on the same record, on the Growth plan. Many teams keep RingCentral for the office phones.
Want to see the difference?
See how HelloGrowthCRM compares to RingCentral on your own pipeline.
Comparison FAQ
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Security and migration, handled
Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO and 2FA support
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included in Growth
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Growth
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
Take the next step
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Prefer email? Write to sales@hellogrowthcrm.com