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HelloGrowthCRM vs Gallabox: sales CRM compared with omnichannel AI chat
See how HelloGrowthCRM bundles dialer, AI scoring, WhatsApp & sequences at one price — compare features, pricing, and fit for your team.
Quick answer
Is HelloGrowthCRM a good Gallabox alternative?
- AI lead scoring included on every paid plan
- Built-in dialer and native WhatsApp inbox — no add-ons
- One transparent price instead of stacked feature tiers
Which is more affordable?
Gallabox prices per month but bills quarterly or annually, and caps users per tier. Basic is ₹2,999 per month billed quarterly (as of July 2026), or ₹2,399 per month billed annually, and includes 3 users as a hard cap with 500 AI credits per month. Essential is ₹6,999 per month quarterly or ₹5,599 annually for 6 users and 2,000 AI credits, with extra users at ₹1,200 each per month. Advanced is ₹16,999 per month quarterly or ₹13,599 annually for 10 users and 8,000 AI credits, with extra users at ₹1,500 each. In USD the same tiers show as $120 or $89, $267 or $197, and $507 or $377 per month. Enterprise is custom and gets a 5 percent discount on template message charges. Additional channels beyond the first, whether WhatsApp, Instagram, web widget or phone, cost ₹1,200 per channel per month on Essential and Advanced, and AI voice minutes are pass-through on Advanced and Enterprise. There is no free forever tier, only a trial with 500 AI credits, though onboarding support is free on the three published plans. HelloGrowthCRM is ₹899 per user per month in India with GST-compliant invoices, or $12 per user per month globally and $10 on annual billing, with a Free Forever plan, no seat caps, no per-channel fees and no AI credit meter.
Switch from Gallabox
HelloGrowthCRM bundles AI lead scoring, a built-in dialer, WhatsApp, and email sequences in one plan—no separate add-ons for core sales workflows. Use the pricing snapshot and feature table above to compare total cost, then start a free account to move your pipeline without losing momentum.
Teams that switch usually want fewer tools to bill, faster follow-up from one inbox, and clearer forecasting. If that matches your goals, book a demo or migrate on your timeline—we help teams consolidate from Gallabox every week.
Why teams switch to HelloGrowthCRM
The common story is cost per seat colliding with a seat cap. Basic stops dead at 3 users, so a growing team jumps to Essential at ₹6,999 per month for 6 users, then pays ₹1,200 for each user after that, and ₹1,200 again for every extra channel. Meanwhile deal tracking is still happening in a spreadsheet or a second CRM subscription, because Gallabox documentation has no deals or pipeline module. Moving to HelloGrowthCRM replaces both line items with one at ₹899 per user per month: custom pipeline stages, lead owners and follow-up automation, AI lead scoring on every plan, a dialer with recording and AI call summaries, email sequences, quotes and GST-compliant invoices, and WhatsApp on the official Meta Cloud API. CSV migration is guided and free, and setup takes minutes.
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What Gallabox is built for
Gallabox describes itself as omnichannel AI agents for customer conversations, and that description is accurate. Built by Mangoleap in Chennai, the product covers WhatsApp, Instagram, web chat and voice, and organises everything around capturing a lead, qualifying intent, booking an appointment and collecting payment inside the conversation. It is a conversation-first platform rather than a record-first one. Understanding that distinction is the fastest way to work out whether Gallabox is a fit for your team or the wrong shape entirely.
There is a lot Gallabox does well that a sales CRM will not match. The no-code chatbot builder, drip campaigns and bot connectors are mature, and the AI voice agent that answers inbound calls, transcribes them and scores intent is unusual at this price point. E-commerce plumbing is solid too, with Shopify, WooCommerce, Google Sheets, Razorpay, Zoho Books and Shiprocket connectors handling order and delivery flows. Free onboarding support is included on Basic, Essential and Advanced, which lowers the setup burden for a small team.
The gap is deal management. Gallabox documentation lists conversations, contacts, chatbots, broadcasts and drip campaigns, with no deals or opportunities module, and its own CRM integration pages describe syncing chat triggers to deal stages held in Zoho, HubSpot, Pipedrive, LeadSquared, Odoo or Kylas. There is no email channel, no rep dialer, and no quoting or GST invoicing. Pricing structure adds friction as well, with hard user caps per tier, ₹1,200 per additional channel per month, and AI billed as credits.
Reviews are broadly positive. Gallabox holds around 4.6 stars from roughly 169 reviews on G2 (July 2026), with reviewers praising ease of use and value, while its Android app sits closer to 3.5 stars from about 90 reviews on Google Play. The most repeated complaints are limited reporting and analytics, particularly missing agent response-time and conversion metrics, restricted template customisation, and support that a minority of users found slow. If reporting on sales outcomes is important to you, test that specific area during the trial.
Side-by-side breakdown
Price transparency
Clear pricing on plans and limits
Support quality
Response workflow and onboarding help
Automation depth
Native workflow + channel orchestration
Feature comparison
| Feature | ✦ HelloGrowthCRM | Gallabox |
|---|---|---|
| Starting price in India | ₹899 per user per month, INR billing, GST-compliant invoices | Basic at ₹2,999 per month billed quarterly, or ₹2,399 per month billed annually (Gallabox pricing page, July 2026) |
| Higher tiers | One price per seat on every plan | Essential at ₹6,999 per month billed quarterly or ₹5,599 annually; Advanced at ₹16,999 quarterly or ₹13,599 annually; Enterprise on request |
| USD pricing | $12 per user per month, $10 on annual billing | Basic $120 quarterly or $89 annually, Essential $267 or $197, Advanced $507 or $377, per month |
| Free plan | Free Forever, no credit card required | No free forever tier. A free trial with 500 AI credits, plus free onboarding on Basic, Essential and Advanced |
| Sales pipeline with deal stages | Full pipeline with custom stages, lead owners and follow-up automation | No deals or pipeline module in the Gallabox documentation. Its CRM pages point deal-stage management at connected CRMs such as Zoho, HubSpot, Pipedrive and LeadSquared |
| Lead scoring | AI lead scoring on every plan | AI agents qualify intent and budget in conversation, but there is no persistent CRM lead score across the pipeline |
| Built-in dialer | Click-to-call, auto-dialer, call recording, automatic logging and AI call summaries on every plan | An AI voice agent handles inbound and outbound calls with transcription, but there is no rep-facing dialer. Voice minutes are pass-through on Advanced and Enterprise |
| Native, on the official Meta Cloud API, included on every plan | The core channel, on the official API | |
| Other channels | SMS and email alongside WhatsApp | Instagram, web chat and voice. Extra channels cost ₹1,200 per channel per month on Essential and Advanced |
| Chatbot builder | Workflow automation and email sequences from the first paid plan | Strong no-code chatbot builder with drip campaigns, broadcasts and bot connectors, included in the plans |
| AI shipped in 2026 | 12 agentic AI agents, AI lead scoring, AI email composer, AI call summaries | Omnichannel AI agents metered by credits: 500 per month on Basic, 2,000 on Essential, 8,000 on Advanced, plus an AI voice agent |
| User seats | Priced per user, no seat minimum, add one at a time | 3 users on Basic as a hard cap, 6 on Essential at ₹1,200 per extra user, 10 on Advanced at ₹1,500 per extra user |
| Email sequences and automation | Included from the first paid plan | Drip campaigns run over chat channels. No email channel |
| Quotes, invoices and payments | Native quotes, GST-compliant invoices and payment collection | Payment collection inside chat via Razorpay and similar. No quoting or GST invoicing |
| Integrations | 259+ native integrations plus Zapier, including IndiaMART, JustDial, Razorpay, Tally, Xero and Facebook Lead Ads | Shopify, WooCommerce, Google Sheets, Razorpay, Zoho Books, Shiprocket, plus CRM connectors for Zoho, HubSpot, Pipedrive, LeadSquared, Odoo and Kylas |
| Mobile app | Native iOS and Android apps | Gallabox app rated around 3.5 stars from roughly 90 reviews (Google Play, July 2026) |
Who should choose what?
Choose HelloGrowthCRM if you want the pipeline and the conversations in one system, without seat caps, channel fees or AI credit meters. It suits Indian sales teams that need deal stages, a dialer with recording, AI lead scoring, email and GST invoicing at ₹899 per user per month.
Start freeChoose Gallabox if conversational automation is the priority and you already run a CRM. Its no-code chatbot builder, drip campaigns and omnichannel AI agents across WhatsApp, Instagram, web chat and voice go well beyond what a sales CRM attempts, and the AI voice agent that answers inbound calls and transcribes them is a real capability. It rates around 4.6 stars on G2 (July 2026).
Switching guide + migration checklist
Get a practical checklist for moving from Gallabox without losing data quality or team momentum.
Verdict
Gallabox is a genuinely good omnichannel conversation platform. Its AI agents run across WhatsApp, Instagram, web chat and voice, and the chatbot builder is strong. What it does not do is own your sales pipeline: its own CRM pages hand deal stages to Zoho, HubSpot or Pipedrive. If you are already paying for one of those, Gallabox complements it. If you are not, HelloGrowthCRM covers both jobs for less.
How to evaluate the trade-offs
A useful CRM comparison should go beyond feature checklists. Teams should evaluate total cost of ownership, day-to-day adoption, how quickly data becomes trustworthy, and whether the platform fits the motion they actually run. Some products win on ecosystem breadth or calling depth, while others win on simplicity, bundled capability, and faster operational rollout.
In this comparison, the main trade-off is straightforward: Choose HelloGrowthCRM if you want the pipeline and the conversations in one system, without seat caps, channel fees or AI credit meters. It suits Indian sales teams that need deal stages, a dialer with recording, AI lead scoring, email and GST invoicing at ₹899 per user per month. On the other side, Choose Gallabox if conversational automation is the priority and you already run a CRM. Its no-code chatbot builder, drip campaigns and omnichannel AI agents across WhatsApp, Instagram, web chat and voice go well beyond what a sales CRM attempts, and the AI voice agent that answers inbound calls and transcribes them is a real capability. It rates around 4.6 stars on G2 (July 2026). Those differences often matter more than a single feature row because they affect implementation effort, reporting quality, and the amount of operational support your team needs after the software is purchased.
The best way to decide is to test both systems against your real workflow: import sample accounts, run a few stages of your pipeline, inspect reporting, and confirm how easy it is for reps and managers to stay aligned. A CRM should not only look good in a demo. It should make your process cleaner every week after adoption.
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Everything you need to move quickly and trust the system you're switching to.
Security & governance
- SOC 2 Type II report (available under NDA)
- AES-256 at rest · TLS 1.3 in transit
- SSO + 2FA on all plans
- Full audit log on all user actions
- Hosted on AWS (US regions)
- GDPR & DPDPA-aligned data handling
Implementation & support
- Onboarding included on all paid plans
- We handle data migration — not you
- Same-day demo response (business hours)
- Email + chat support on Professional
- Dedicated specialist on Growth Engine+
- 90-day post-onboarding check-in included
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Prefer email? Write to sales@hellogrowthcrm.com