Competitor CRM
Competitor CRM
Two Indian telecalling CRMs built for phone-first sales teams. One leans on the web CRM, the other on the SIM.
| Feature | TeleCRM | Runo | Winner |
|---|---|---|---|
| Auto-dialer | One-click and auto dialer inside the Android app, tied to the web CRM | SIM-based auto dialer built around the phone's own dialer | |
| Call recording | Included in the core plan | Included in every plan | |
| Lead capture sources | Lead capture from 15+ platforms listed on its pricing page | Lead capture works, but fewer native sources are documented | |
| Automation builder | Automations included, up to 10,000 per month, extra runs charged | Automated lead allocation and follow-up reminders, lighter builder | |
| Chat Sync add-on at ₹200/user/month plus ₹1,999 one-time API setup | WhatsApp Business add-on at ₹149/user/month | ||
| Live team monitoring | Reports and a leaderboard, refreshed rather than live | Live team status and real-time dashboards are a headline feature | |
| Caller ID | Standard call logging | Advanced caller ID that surfaces lead context before you pick up | |
| Reporting | Reports and leaderboard in the web console | Real-time performance dashboards, more operational than analytical | |
| Mobile app | Android-first, built for callers in the field | Android-first, and the app is where most of the product lives | |
| Web console depth | Stronger web CRM with custom fields, views and admin controls | Web view exists but the product is clearly mobile-led | |
| Custom fields | CRM field customisation included | CRM field customisation included | |
| API and integrations | Custom APIs listed on the pricing page | API access available, the published integration list is shorter | |
| Email sequences | Email templates rather than true multi-step sequences | Message templates for WhatsApp and email, not drip sequences | |
| AI features | Limited AI in the core plan | AI Call Intelligence and an AI Chat Assistant sold as add-ons | |
| GST invoicing | Not part of the product | Not part of the product | |
| Onboarding and help | Consultation sessions at ₹999/hour for workflow and chatbot setup | Guided onboarding sold as an optional add-on |
✅ = Available natively | ⚠️ = Available with add-on or limitations | ❌ = Not available | Winner column: green highlight = stronger for that feature
| Plan | TeleCRM | Runo |
|---|---|---|
| Quarterly billing | ₹1,099/user/month | ₹899/user/month |
| Annual billing | ₹799/user/month | ₹599/user/month |
| Half-yearly billing | Not offered | ₹699/user/month |
| WhatsApp add-on | ₹200/user/month plus ₹1,999 one-time setup | ₹149/user/month |
| Global pricing | $29/user/month quarterly, $19/user/month annual | $18/user/month quarterly, $10/user/month annual |
Prices as of 2026. Verify on vendor websites — pricing changes frequently.
Strengths
Weaknesses
Strengths
Weaknesses
For Indian calling teams, this comes down to where your work happens. Runo is built around the SIM. Calls run through the phone's own dialer, so a rep on a patchy 4G connection in a tier-2 town still gets clean audio. That is a real advantage for field teams, and Runo is cheaper too: ₹599/user/month on annual billing against TeleCRM's ₹799. Add WhatsApp and the gap holds, since Runo charges ₹149/user/month while TeleCRM charges ₹200 plus a ₹1,999 setup fee. TeleCRM earns its premium in a different place. The web CRM is stronger, lead capture covers 15+ sources, and the automation builder is more capable with 10,000 runs included monthly. If a sales manager sits at a desk and needs to slice data, build rules and manage a large lead pool from portals, TeleCRM handles that better. So: pick Runo if your team is mobile, cost-sensitive and call-volume driven. Pick TeleCRM if you have a lead pool arriving from many portals and someone in the office who will actually build the automations. Neither offers GST invoicing or real email sequences.
Runo wins on price, call quality and live team visibility. TeleCRM wins on web CRM depth, lead capture breadth and automation. Both charge extra for WhatsApp, and neither does email sequences or GST invoicing properly. Choose Runo for mobile calling teams watching cost. Choose TeleCRM when a desk-based manager needs to build workflows and handle leads from many portals at once.
If neither TeleCRM nor Runo fully fits
Both TeleCRM and Runo charge extra for WhatsApp on top of the seat price. HelloGrowthCRM does not. It is ₹899 per user per month in India, flat, with a free forever plan to start on. That price covers two-way WhatsApp CRM, a built-in auto-dialer with call recording, AI lead scoring, email sequences, IndiaMART and JustDial integration, GST invoicing and mobile apps. There are no module-level or per-hub upsells. If you want someone to run it for you, managed RevOps is available as Growth Engine.
Skip the comparison and try HelloGrowthCRM free — built for India sales teams with WhatsApp, dialer, and AI included at ₹899/user/month.
Compare other CRMs side by side to find the best fit for your sales team.