Competitor CRM
Competitor CRM
This is not a feature fight. It is a question of scale, contract commitment and how much operations software you actually need.
| Feature | ServiceTitan | Jobber | Winner |
|---|---|---|---|
| Published pricing | No list pricing anywhere on the site. Every tier is quote only | Full price list published for Core, Connect, Grow and Plus | |
| Reported cost level | Reported per-technician rates in the $245 to $500 range per month, depending on tier | $49 to $499 per month by plan, plus $29 per extra user | |
| Contract terms | Reported 12-month minimum, with some buyers reporting 24 to 36 month terms | Month-to-month or annual, cancel at renewal | |
| Implementation | Reported onboarding fees from roughly $5,000 to $50,000 depending on size | Self-serve setup in days; dedicated onboarding on Plus | |
| Call booking and CSR tools | Call recording, booking scripts and CSR scorecards built into the platform | Basic call logging; the AI receptionist is a $29/mo add-on | |
| Capacity planning | Capacity-based scheduling that protects revenue-heavy slots | Manual calendar management by the dispatcher | |
| Price book management | Deep flat-rate price book with good-better-best options and images | Product and service list with saved line items | |
| Membership programs | Full membership billing, renewals and churn reporting | Recurring jobs and contracts, but no dedicated membership engine | |
| Inventory and purchasing | Truck stock, purchase orders and vendor integration | No parts inventory management | |
| Payroll and timesheets | Payroll tools with configurable pay rates and commissions | Time and expense tracking from Connect; payroll runs elsewhere | |
| Reporting and dashboards | Custom reporting and KPI dashboards down to technician level | Useful standard reports; limited custom report building | |
| Marketing attribution | Marketing Pro ties ad spend to booked revenue by campaign | Marketing Suite add-on at $79/mo covers campaigns, not full attribution | |
| Ease of use | Powerful but heavy. Staff training is a real project | Most crews are productive in an afternoon | |
| Time to go live | Weeks to months, with data migration and process work | Same week for most small businesses | |
| Best fit team size | Generally lands well from roughly 20 technicians up | Strong from 1 to about 15 field staff |
✅ = Available natively | ⚠️ = Available with add-on or limitations | ❌ = Not available | Winner column: green highlight = stronger for that feature
| Plan | ServiceTitan | Jobber |
|---|---|---|
| Pricing transparency | Not published. Starter, Essentials and The Works are all quote only | Published for every plan on the website |
| Entry level | Starter: reported around $245 per technician per month | Core: $49/mo monthly, $29/mo annual, 1 user |
| Mid level | Essentials: reported roughly $300 to $400 per technician per month | Connect: $139/mo monthly, $99/mo annual. Grow: $199/mo monthly, $149/mo annual |
| Top level | The Works: reported roughly $400 to $500 or more per technician per month | Plus: $499/mo monthly, $399/mo annual |
| Setup and commitment | Reported implementation of $5,000 to $50,000, plus a reported 12-month minimum | No setup fee. Add-ons: Marketing $79/mo, Pipeline $49/mo, Receptionist $29/mo |
Prices as of 2026. Verify on vendor websites — pricing changes frequently.
Strengths
Weaknesses
Strengths
Weaknesses
Use technician count and average ticket as your test. If you run under roughly ten field staff and your average job is a few hundred dollars, Jobber is almost certainly the right call. Prices are public, setup takes days, and you avoid a long contract while your business is still changing shape. Most small US and Canadian shops in lawn care, cleaning, handyman work and light trades never outgrow it. The case for ServiceTitan appears when three things line up. You have twenty or more technicians. Your average ticket is high enough that a couple of extra sold jobs a week covers the fee. And you have someone whose job is to run the numbers, coach technicians on close rate and manage memberships. That describes a lot of established residential HVAC, plumbing and electrical companies. Below that line, the reported per-technician rate and the reported implementation fee are hard to justify. Two practical steps before you decide. Ask ServiceTitan for a written quote including term length, renewal escalator and implementation cost. Then model your next eighteen months of headcount on both platforms. A switch made too early costs more than it earns.
Jobber wins for small teams on price, speed of setup and freedom to leave at renewal. ServiceTitan wins for larger residential trades that need call centre tooling, memberships, inventory and technician-level reporting, and that can absorb a reported five-figure implementation cost. The honest dividing line sits somewhere around fifteen to twenty technicians. Below it, Jobber is the sensible answer. Above it, ServiceTitan usually earns what it charges, provided you staff someone to run the numbers.
If neither ServiceTitan nor Jobber fully fits
Some companies caught between these two find that their real gap is sales follow-up, not dispatch. HelloGrowthCRM is $12 per user monthly, $10 annually, with a free forever plan, and it covers pipeline and lead management, a built-in dialer with call recording, AI lead scoring, email sequences, SMS and WhatsApp, quotes and invoicing. It is a sales CRM, not a field-service suite, so there is no dispatch board, no GPS fleet tracking and no parts inventory. It works best next to your scheduling tool, handling estimates that have not closed yet.
Skip the comparison and try HelloGrowthCRM free — built for India sales teams with WhatsApp, dialer, and AI included at ₹899/user/month.
Compare other CRMs side by side to find the best fit for your sales team.