Troubleshooting
Common errors, fixes, and recovery steps.
5
Published guides
3
Suggested starting guides
0
Related product areas
What you will find in this section
Use these guides to move from setup to execution without guessing the next step. Most articles include clear instructions, time estimates, and common fixes.
The Troubleshooting section is meant to help teams standardize how they configure and operate this part of HelloGrowthCRM. That is especially useful when multiple admins, managers, or onboarding owners need a repeatable reference instead of one-off explanations in chat or meetings.
These guides work best when they are used as part of a broader workflow rather than as isolated feature notes.
Step-by-step execution
Follow practical walkthroughs for the exact task you are trying to complete in this category.
Quick onboarding help
Start with the suggested guides below if you are new to this workflow or rolling it out for a team.
Troubleshooting and next steps
Review related features and contact support if the guide does not match your setup or edge case.
Start with these guides
These are the fastest entry points into the Troubleshooting section.
Why aren't my emails sending in HelloGrowthCRM
If emails aren't sending or aren't reaching inboxes, almost always: inbox disconnected, deliverability, rate limit, or content blocked.
WhatsApp templates rejected — what to do in HelloGrowthCRM
Meta rejects WhatsApp templates for predictable reasons. Most common: wrong category, promotional language, formatting.
Lead import failed — common causes in HelloGrowthCRM
Imports fail for half a dozen common reasons. Diagnose by downloading the error CSV.
All guides in this category
Browse every published article below. Open the one that best matches your current task, setup issue, or workflow question.
Why aren't my emails sending in HelloGrowthCRM
If emails aren't sending or aren't reaching inboxes, almost always: inbox disconnected, deliverability, rate limit, or content blocked.
7 min readbeginnerWhatsApp templates rejected — what to do in HelloGrowthCRM
Meta rejects WhatsApp templates for predictable reasons. Most common: wrong category, promotional language, formatting.
6 min readintermediateLead import failed — common causes in HelloGrowthCRM
Imports fail for half a dozen common reasons. Diagnose by downloading the error CSV.
6 min readbeginnerAI agent not running in HelloGrowthCRM — diagnosis
If an AI agent isn't doing what you expected, check enablement, autonomy, cost cap, training data, run logs in that order.
6 min readintermediateHow to recover deleted leads in HelloGrowthCRM
Deleted leads, contacts, and deals soft-delete to Trash for 30 days. Recovery is one click.
4 min readbeginner
Getting the most from the Troubleshooting guides
Read with a concrete task in mind rather than browsing front to back. Each article opens with what you will need and how long it takes, so you can judge in ten seconds whether it matches your situation. Where a step depends on a choice made elsewhere — pipeline stages, lead fields, user roles — the article links back to the prerequisite guide instead of repeating it.
If you are rolling this area out to a whole team, do the configuration yourself first, then share the relevant article links in your team chat as the reference for reps. That keeps everyone executing the same way and gives new joiners a self-serve path during onboarding. Anything the guides do not cover for your edge case is worth a quick message to support before you improvise a workaround.
Need help beyond the docs?
If this section does not fully cover your workflow, contact our team for setup help, onboarding support, or guidance on the best way to configure this area in HelloGrowthCRM.