Payment Processing
Collect deal payments through 6 gateways — directly from a deal or proposal in the CRM.
What problem does this solve?
The gap between 'deal signed' and 'payment received' is one of the most expensive inefficiencies in Indian B2B sales. After a deal closes, the rep hands off to accounts, who sends an invoice, who chases the buyer for NEFT confirmation, who waits for the finance team to process it. This multi-step manual process takes 3–10 days on average — days during which the deal can still fall through, the service hasn't started, and the revenue isn't recognised. Payment collection inside the CRM compresses this to minutes.
For Indian businesses specifically, the 6-gateway support is important. Different customer segments prefer different payment methods: enterprise clients may require NEFT/RTGS, SMB clients prefer Razorpay or Cashfree UPI, and international clients need Stripe or PayPal. Having all gateways accessible from the same deal record means the rep can send the right payment link for each customer type without switching tools.
The working flow stays inside the deal record from start to finish: generate a payment link, send it via WhatsApp or email in the same thread as the sales conversation, and watch the status — pending, partial, received, failed — update where the whole team can see it. A received payment can trigger Workflow Automation to move the deal to Won and start onboarding, while the GST invoice generates itself from the deal and contact data. No gateway dashboard reconciliation, no 'did they pay yet?' messages to accounts.
Payment collection is also the natural last step of the close-and-collect flow that Proposal Generator and Digital Signatures begin. A small business can send the proposal, collect the signature, and share the payment link within a single customer conversation — which matters because every handoff between tools is a place where a warm buyer cools off. Keeping all three steps on the deal record keeps the momentum of the yes.
Use this feature when…
- Your average time from deal close to first payment is more than 3 days
- You're collecting payments through a spreadsheet or separate accounting tool and reconciling manually
- You want to send a payment link via WhatsApp directly from the deal record
- You need a Razorpay, Cashfree, or Stripe integration without a custom developer build
Key capabilities
6 Payment Gateways
Razorpay, Cashfree, PayU, Stripe, PayPal, and PayFast — configured once and usable from any deal.
One-Click Payment Link
Generate a payment link from the deal record and send via WhatsApp or email in one click.
Payment Status Tracking
Payment status (pending, received, partial, failed) is tracked on the deal record and visible to the team.
GST Invoice Generation
Auto-generate a GST-compliant invoice on payment — pre-filled from the deal and contact data.
How Indian teams use it
EdTech company collecting course fees instantly via WhatsApp
A Hyderabad EdTech company was losing 15% of confirmed admissions in the 48-hour gap between verbal confirmation and fee payment. Students would reconsider, speak to parents, or find an alternative. After enabling payment links sent immediately via WhatsApp on commitment, the fee was collected within minutes of the counsellor closing the sale. Confirmed-to-paid conversion improved from 83% to 96%.
Consulting firm eliminating 12-day invoice-to-payment cycles
A management consulting firm in Bengaluru had an average 12-day invoice-to-payment cycle — project work started before payment cleared, creating cash flow risk. After switching to advance payment via Razorpay links sent at deal close (before project start), average payment receipt time dropped to 1.5 days. Project delivery started only after payment confirmation, eliminating non-payment risk entirely.
How to get started
- 1Connect your preferred payment gateway in Settings → Integrations → Payments (Razorpay is recommended for Indian transactions).
- 2Set default payment terms: advance, on-delivery, or EMI schedule — configurable per deal.
- 3Generate your first payment link from a test deal and verify the gateway flow.
- 4Enable GST invoice auto-generation: Settings → Billing → GST Configuration. Add your GSTIN and billing details.
- 5Set an automation: 'When payment status changes to Received → move deal to Won → trigger onboarding sequence.'
- 6Review the payment status view weekly with your accountant so pending and partial payments are chased from the CRM, not from memory.
Best suited for these industries
Frequently asked questions
- Can I collect partial payments against a deal?
- Yes. HelloGrowthCRM supports partial payment recording — useful for advance + balance payment structures common in Indian B2B and real estate deals.
- Which payment gateway should an Indian small business start with?
- For domestic, UPI-first customers, Razorpay or Cashfree are the common starting points. If you invoice international clients, add Stripe or PayPal. Because all six gateways are configured once and usable from any deal record, you can send each customer the payment method they actually prefer without switching tools.
- Does a payment update the deal automatically?
- Payment status — pending, received, partial, failed — is tracked on the deal record and visible to the whole team. You can pair it with Workflow Automation so a received payment moves the deal to Won and kicks off your onboarding sequence, with no one having to reconcile a gateway dashboard against the CRM by hand.
- Can I send payment links over WhatsApp?
- Yes — generate the link from the deal record and send it via WhatsApp or email in one click. For Indian buyers this matters: a payment link that arrives in the same WhatsApp thread as the sales conversation gets acted on while the decision is still warm, instead of waiting in an unread email.
- How do GST invoices fit into the flow?
- A GST-compliant invoice can be generated automatically on payment, pre-filled from the deal and contact data — amounts, GSTIN, and billing details. That removes the hand-off delay where the sale is done but the buyer is waiting on accounts for paperwork before releasing payment.
- Do I still need my accounting software?
- Yes — the CRM does not replace your books. What it closes is the gap between 'deal won' and 'payment received': the link, the chasing, the status visibility, and the GST invoice at the moment of sale. Your accountant continues to run ledgers and filings in your accounting tool, with far less back-and-forth about which deals have actually been paid.